GSD ANALYST (APPLICATION SUPPORT)
GSD ANALYST (APPLICATION SUPPORT)
XTN-3E9B678
XTN-3E9B678
- City
- Muntinlupa, Philippines
- Schedule
Make your next big career move by applying as KMC Solutions' next GSD ANALYST (APPLICATION SUPPORT)
Responsible for supporting 24 x 7 Global Business-to-Business (B2B) Production Support in analyzing incident tickets and requests from customers or end-user, recommend solution, escalate to technical team and ensure closure within Service Level Agreement (SLA). Production Support can apply or fix simple changes to address concerns/issues raised from customer or end-users based on the analysis conducted.
On top of your salary, here are the exciting benefits you can look forward to:
- Health Insurance/HMO
- Enjoy unlimited MadMax Coffee
- Diverse learning & growth opportunities
- Accessible Cloud HR platform (Sprout)
- Above standard leaves
The main responsibilities of a GSD ANALYST (APPLICATION SUPPORT) include:
- Serves as the 2nd level support of Global Shared Service Center team running in 24/7 supporting all Amkor factories globally.
- Monitor incident tickets, system generated alerts and requests from Customers, eBusiness Managers, Customer Service, Sales, factory B2B and other end-user in ensuring completeness of inbound and outbound delivery of customer data feeds.
- Analyses incident tickets, system alerts and request then provide immediate solutions or recommendations.
- Reads program codes to determine the root cause of the issue, apply fix for simple or standard changes, and recommend permanent solution.
- Determine proper escalation to B2B Technical Administrator, Development team, factory-ETL if needed for more technical analysis.
- Ensure all incident tickets and requests are closed with resolution in accordance with the defined Service Level Agreement (SLA).
- Monitor ETL data loading for any delay and abnormalities. Escalate to B2B Technical Administrator, ETL or Development team when necessary.
- Evaluate project deployments and ensure Production Hand over documentations are properly maintained when it is turn over to Production Support.
- Monitor the incident trend per customer and present to B2B Improvement Initiative Team for permanent resolution with the goal to lessen the number of incidents (For leads only).
- Supports the following applications Traffic, Electronic Data Interchange (EDI), Integration Service, Trading Networks, Cloud Services (Web.Data)
- For team lead with subordinates, ensures work progress by monitoring/ controlling personnel activities through performance measurement and evaluation, enforcement of discipline, personnel counselling, and development.
- Ensure ticket closures are following the Global Service Desk Quality Assurance standards.
- Performs other functions as may be assigned from time to time by superior.
- Supports Environmental Management system with respect to their job.
- Implements Environmental Management System with respect to their job
To apply, you must be an expert on the following requirements:
Education/Knowledge
- Engineering or Computer Science
- Graduate, with knowledge in Information
- Technology/Computer Software, Manufacturing Operating Procedures, and
- Equipment Operating principles and
- Communication Interface
Skills
- Application Support, Customer Service, Troubleshooting, Infrastructure Knowledge, Technical Support, Data Analysis, Project Management, Structured Query Language (SQL), Scripting & Coding, and Excellent Communication
Work Experience
- Minimum of 2 years in the same/related field
External/Internal Contacts
- External: Suppliers, Consultants Internal, Customer Contacts
- Internal: Staff, Superiors, users, Management across different Amkor sites
Working Conditions:
- Work area not limited to Office Area. No exposure to industrial chemicals
It will also be favorable if you are knowledgeable in:
As previously mentioned.
The successful candidate must submit the following pre-employment requirements
- Scanned copy of valid NBI Clearance
- Accomplished Medical or PEME Slip (covered by KMC)
- 2x2 & Half body picture with white background
- Proof of government numbers (TIN, SSS, Pag-ibig, & Philhealth)
- Photocopy of 2 valid IDs – front & back (government-issued)
- Clear copy of your Birth Certificate (PSA or NSO)
- Accomplished HR Forms & Promissory Note (will be provided by KMC’s Onboarding Team
Click here to view the complete list of KMC’s pre-employment requirements.
KMC Careers
If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!
We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.
KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.
Work with Us. Grow with Us.
KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.
Our Culture
At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.
We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.
Life within KMC: Work Hard Party Harder
At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.
We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!
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