GSD ANALYST
Make your next big career move by applying as KMC Solutions' next GSD ANALYST
This role serves as the first point of contact for global employees, providing technical support across phone, email, chat, and ticketing systems. The position focuses on diagnosing and resolving hardware, software, network, and application issues while ensuring timely service delivery aligned with ITIL standards and SLAs. The role also supports user onboarding/offboarding, device deployment, remote assistance across time zones, and contributes to documentation, security compliance, and global IT initiatives.
On top of your salary, here are the exciting benefits you can look forward to:
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Health Insurance/HMO
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Enjoy unlimited MadMax Coffee
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Diverse learning & growth opportunities
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Accessible Cloud HR platform (Sprout)
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Above standard leaves
The main responsibilities of a GSD ANALYST include:
- Serve as the first line of support for global employees via phone, email, chat, and ticketing systems.
- Diagnose and resolve technical issues related to hardware, software, network connectivity, user accounts, and enterprise applications.
- Process and fulfill service requests in alignment with ITIL standards and established SLAs.
- Escalate unresolved issues to second‑ and third‑level support teams with proper documentation.
- Monitor and manage open tickets, ensuring timely updates and closure.
- Assist in user onboarding and offboarding processes, including account creation, access setup, and workstation preparation.
- Support the deployment and maintenance of desktops, laptops, mobile devices, and peripheral equipment.
- Provide remote support to users in multiple geographical locations and time zones.
- Document troubleshooting steps, solutions, and known issues in the knowledge base.
- Participate in global IT projects, system upgrades, and continuous improvement initiatives.
- Ensure compliance with Amkor’s information security and data protection policies.
To apply, you must be an expert on the following requirements:
Education & Experience:
- Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
- 1–3 years of technical support or service desk experience in a global or multi‑site environment preferred.
- Experience working with ITIL processes and ticketing tools (ServiceNow, JIRA, Remedy, etc.) is an advantage.
Technical Skills:
- Strong knowledge of Windows OS, Microsoft 365 applications, Active Directory, and basic networking concepts.
- Familiarity with remote support tools and enterprise device management systems.
- Ability to troubleshoot hardware issues involving desktops, laptops, printers, and peripherals.
Soft Skills:
- Excellent communication and customer service skills.
- Strong problem‑solving abilities and attention to detail.
- Ability to work under pressure and manage multiple priorities.
- Willingness to work in shifting schedules to support global operations.
It will also be favorable if you are knowledgeable in:
Competencies
- Customer Focus
- Technical Expertise
- Collaboration & Teamwork
- Adaptability
- Analytical Thinking
- Continuous Improvement Mindset
The successful candidate must submit the following pre-employment requirements
- Scanned copy of valid NBI Clearance
- Accomplished Medical or PEME Slip (covered by KMC)
- 2x2 & Half body picture with white background
- Proof of government numbers (TIN, SSS, Pag-ibig, & Philhealth)
- Photocopy of 2 valid IDs – front & back (government-issued)
- Clear copy of your Birth Certificate (PSA or NSO)
- Accomplished HR Forms & Promissory Note (will be provided by KMC’s Onboarding Team
Click here to view the complete list of KMC’s pre-employment requirements.
KMC Careers
If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!
We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.
KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.
Work with Us. Grow with Us.
KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.
Our Culture
At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.
We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.
Life within KMC: Work Hard Party Harder
At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.
We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!
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