The Haas Device Specialist is responsible for supporting the end-to-end lifecycle of hardware devices provided through our Hardware-as-a-Service (HaaS) program. This role works closely with the field sales team, engineering, leasing vendors, and OEM hardware partners to ensure a smooth experience for customers during device returns, buyouts, and ongoing technical support.

A successful candidate will be detail-oriented, proactive in communication, and skilled in managing multiple operational tasks with efficiency and professionalism.

• Work from the comfort of your own home
• Comprehensive healthcare benefit for you and your dependents
• Mental wellbeing programs for you and your dependents
• Competitive time off and vacation policy
• Thriving workplace culture centered on caring, diversity, and inclusion

• Customer Device Return Support:
  Assist field sales teams by managing customer requests related to reverse logistics, including generating and distributing return shipping labels.
  
  

• Leasing Coordination:
  Validate the return and status of devices with external leasing vendors to ensure compliance and accurate record-keeping.
  
  

• Buyout Quote Management:
  Process and deliver accurate customer buyout quotes upon request, supporting purchase decision-making and transitions.
  
  

• Technical Follow-up:
  Follow up on customer support inquiries, including coordination with engineering for provisioning, deactivation, or device connection issues.
  
  

• Hardware Partner Coordination:
  Redirect customers to appropriate hardware partners for issues outside the scope of the HaaS program, ensuring seamless resolution.
  
  

• Cross-functional Collaboration:
  Work closely with internal teams including sales, engineering, and logistics to ensure operational efficiency and exceptional customer support.

• 2+ years of experience in customer support, logistics, sales operations, or a related field.
• Strong organizational and multitasking abilities with attention to detail.
• Excellent written and verbal communication skills.
• Experience coordinating with external vendors or leasing partners is a plus.
• Familiarity with CRM tools (e.g., Salesforce, ServiceNow) and shipping/logistics platforms.
• Comfortable working cross-functionally in a fast-paced, customer-driven environment.

• Knowledge of hardware lifecycle, provisioning, or Hardware as a service models.
• Experience in coordinating with technical teams or engineers.
• Strong problem-solving and follow-up skills.

• Scanned copy of valid NBI Clearance
• Accomplished Medical or PEME Slip (covered by KMC)
• 2x2 & Half body picture with white background
• Proof of government numbers (TIN, SSS, Pag-ibig, & Philhealth)
• Photocopy of 2 valid IDs – front & back (government-issued)
• Clear copy of your Birth Certificate (PSA or NSO)
• Accomplished HR Forms & Promissory Note (will be provided by KMC’s Onboarding Team

If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!

We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.

KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.

KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.

At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.

We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.

At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.

We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!