1. Strategic Leadership 

• Lead the development of the People and Culture strategy for Conduet Philippines. 

• Build the processes, policies, governance, and frameworks required for a best in class HR function. 

• Partner with Operations to co create performance management, leadership development, and culture initiatives that reinforce a strong and consistent employee experience. 

• Act as a trusted advisor to senior leadership on people, culture, and organisational matters. 
• Provide thought leadership on organisational design, workforce experience, and people scaling strategies. 

2. HR Business Partnering 

• Lead a team of HR business partners to support leaders across all operational and support divisions. 

• Ensure effective delivery of onboarding, offboarding, employee relations, and day to day HR support. 

• Build strong relationships across leadership teams to influence decisions and guide people related outcomes. 
• Ensure consistent application of policies, disciplinary frameworks, and progressive action. 

3. Employee Relations and Labour Law Compliance 

• Serve as the senior escalation point for all employee relations matters. 

• Conduct or oversee formal investigations and ensure outcomes are legally compliant and aligned to internal standards. 

• Act as final approver for all progressive disciplinary actions. 

• Maintain strong working knowledge of Philippine labour laws, regulations, and compliance requirements and ensure full compliance across the organisation. 
• Lead HR audits and represent the company in interactions with labour authorities when required. 

4. Recruitment and Talent Acquisition 

• Oversee full lifecycle recruitment for all roles in the Philippines including volume hiring, specialist roles, and leadership positions. 

• Lead the recruitment and sourcing strategy to support both current demand and future workforce scaling. 

• Implement recruitment SLAs, funnel reporting, data driven decision making, and continuous improvement of the hiring process. 

• Manage recruitment vendors, background check providers, job boards, and partnerships. 
• Ensure Conduet’s leadership standards, culture values, and behavioural expectations are reflected in all hiring practices. 

5. Engagement, Culture, and Experience 

• Lead execution of employee engagement initiatives in partnership with Operations. 

• Oversee the Employee Engagement Lead and ensure the engagement calendar, recognition programs, and culture initiatives are well designed and consistently delivered. 

• Guide the delivery of key culture programs including CX Culture Lab. 

• Analyse engagement data and partner with leaders to build practical action plans focused on improving employee experience. 
• Create initiatives that support wellbeing, retention, and a sense of belonging within the organisation. 

6. HR Operations and Total Rewards 

• Lead all HR operations including HR administration, employee records, compliance documentation, and policy management. 

• Oversee annual HMO negotiation, provider performance, and benefits administration. 

• Lead annual salary benchmarking, market data reviews, and support compensation planning in partnership with leadership. 

• Maintain the employee handbook and policies ensuring clarity, compliance, and alignment with Conduet standards. 
• Ensure HR systems, tools, and processes support accurate reporting and high quality employee experience. 

7. Leadership and Team Management 

• Manage and develop a team of direct reports including HR business partners, recruitment professionals, and the employee engagement lead. 

• Set clear expectations, coach for performance, and drive accountability across the People and Culture team. 

• Build a resilient, high performing HR team that delivers both operational excellence and strategic value. 

• Role model Conduet values and ensure the HR team reinforces the leadership culture expected within the organisation.