The purpose of this job is to provide first-level technical support to all company fueling locations and restaurants.

•  Health Insurance/HMO 
•  Enjoy unlimited MadMax Coffee
•  Diverse learning & growth opportunities
•  Accessible Cloud HR platform (Sprout)
•  Above standard leaves

• Handle Alerts on Active Batch, Active Batch - SCO, Daily/Weekly Database Backup, Mobile Fuel, TRA Validation, Loyalty and No nexgen in last 10 minutes
• Utilize defined help desk processes and procedures to provide first-level technical support to all company fueling locations and restaurants including responding to store inquiries
• Analyze and resolve problems with hardware and software, and provide any additional assistance necessary to ensure a positive guest experience
• Monitor system alerts to ensure company sites are fueling 100% of the time, and troubleshoot and resolve any fueling issues at store level
• Assist stores in researching credit card transactions and ensure payment has been processed; research and collect information for direct bill for failed transactions in order for the company to receive payment
• Assist stores and restaurants with cash balancing and the end of day processes; provide limited support for cash recycler issues including store personnel observation to clear jams within the recycler
• Assist with maintaining the integrity of store databases; ensure the site is processing sales data correctly; perform basic maintenance of the database if necessary
• Troubleshoot hardware issues within stores and if necessary, once
• replacements have been received, assist stores with the installation of new hardware
• Assist stores and restaurants with point of sale (POS) hardware and software issues to ensure a positive guest experience; assist with diagnosis and correction of issues with back office computers and printers
• Monitor email requests for service and support
• Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level
• Ensure all activities are in compliance with rules, regulations, policies, and procedures
• Take on phone queues focusing on quality over quantity.
• Complete other duties as assigned

• Basic knowledge of Microsoft Office
• Basic knowledge of Microsoft Operating Systems Competencies
• Problem solving skills
• Attention to detail
• Ability to multitask and work effectively in a fast-paced environment under tight deadlines
• Ability to communicate technical information to non-technical users
• Travel required less than 5%

• High school diploma or equivalent certification required
• Associate degree in technology preferred
• Minimum one-year help desk experience required

• Scanned copy of valid NBI Clearance
• Accomplished Medical or PEME Slip (covered by KMC)
• 2x2 & Half body picture with white background
• Proof of government numbers (TIN, SSS, Pag-ibig, & Philhealth)
• Photocopy of 2 valid IDs – front & back (government-issued)
• Clear copy of your Birth Certificate (PSA or NSO)
• Accomplished HR Forms & Promissory Note (will be provided by KMC’s Onboarding Team

If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!

We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.

KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.

KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.

At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.

We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.

At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.

We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!