HPC INFRASTRUCTURE SUPPORT ENGINEER (FOCUS RMA)
HPC INFRASTRUCTURE SUPPORT ENGINEER (FOCUS RMA)
XTN-2CEB455
XTN-2CEB455
- City
- Makati City, Philippines
- Schedule
Make your next big career move by applying as KMC Solutions' next HPC INFRASTRUCTURE SUPPORT ENGINEER (FOCUS RMA)
Role Summary
We are looking for a reliable and detail-oriented person to join our Infrastructure & Operations team in a data
centre support capacity. Day to day, you will help keep hardware logistics running smoothly: tracking
shipments, handling RMA paperwork, raising tickets with vendors, and making sure returned servers are
tested and ready before they go back into use.
This is a great entry point into data centre operations for someone who is organised, communicates clearly,
and takes pride in getting the details right. You will work directly with our Site Reliability Engineer, Michael
Scholz, and the wider Infrastructure & Operations team — the people in Europe doing the physical work
depend on you to keep their paperwork and parts pipeline clean.
On top of your salary, here are the exciting benefits you can look forward to:
Ticketing, is non-negotiable Wel Organized, well aware of problems, knows how to hadle tickets. Willing to learn new things - behavior is more imprtant Technical skills is just a plus - Functional Requirements: Familiarity with server hardware and components (drives, memory, NICs, PSUs, basic chassis layout) Strong attention to detail, particularly with serial numbers, RMAs, and shipping records Comfort using ticketing systems and vendor support portals Clear written English for vendor correspondence and internal handovers Ability to work independently and proactively follow up on shipments, RMAs, and tickets without close supervision Nice-to-haves: Basic Linux knowledge, including command line usage and reading logs Experience using OEM vendor portals (Dell ProSupport, HPE Support Center, Lenovo XClarity) Background in logistics, warehousing, IT asset management, or data center operations Familiarity with collaboration and tracking tools such as Slack, Jira, or Basecamp
The main responsibilities of a HPC INFRASTRUCTURE SUPPORT ENGINEER (FOCUS RMA) include:
What You’ll Do
Shipment tracking. Monitor incoming and outgoing hardware packages across our European sites. Keep
records up to date in the tracking system, follow up on stuck or delayed shipments, and flag anything that
needs attention before it becomes a problem.
RMA support. Help prepare outgoing RMA shipments end-to-end: verify serial numbers, write clear fault
descriptions, and confirm shipping labels are correct before dispatch. Keep the RMA register accurate so we
always know what is in flight with which vendor.
Vendor ticket support. Raise and follow up on support tickets in OEM portals (Dell, HPE, Lenovo, and
similar). Keep ticket details accurate, push for status updates, and make sure nothing slips between the
cracks during multi-step replacement processes.
Parts ordering assistance. Log tickets for replacement components, track them through to delivery, and
confirm the on-site team has what they need before the work window. Maintain a clean view of what is
ordered, what has arrived, and what is still outstanding.
To apply, you must be an expert on the following requirements:
What We’re Looking For
Required
• Some familiarity with server hardware and components (drives, memory, NICs, PSUs, basic chassis
layout)
• Strong attention to detail — accuracy with serial numbers, RMA forms, and shipping records is critical
• Comfortable using ticketing systems and vendor support portals
• Clear written English for vendor correspondence and internal handovers
• Self-starter who can chase shipments, tickets, and replies without being asked
Nice to have
• Basic Linux knowledge (command line, reading logs)
• Experience with vendor portals such as Dell ProSupport, HPE Support Center, or Lenovo XClarity
• Background in logistics, warehousing, IT asset management, or data centre operations
• Familiarity with Slack, Jira, or Basecamp
It will also be favorable if you are knowledgeable in:
.
The successful candidate must submit the following pre-employment requirements
- Scanned copy of valid NBI Clearance
- Accomplished Medical or PEME Slip (covered by KMC)
- 2x2 & Half body picture with white background
- Proof of government numbers (TIN, SSS, Pag-ibig, & Philhealth)
- Photocopy of 2 valid IDs – front & back (government-issued)
- Clear copy of your Birth Certificate (PSA or NSO)
- Accomplished HR Forms & Promissory Note (will be provided by KMC’s Onboarding Team
Click here to view the complete list of KMC’s pre-employment requirements.
KMC Careers
If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!
We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.
KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.
Work with Us. Grow with Us.
KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.
Our Culture
At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.
We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.
Life within KMC: Work Hard Party Harder
At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.
We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!
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