Talkdesk is a modern, cloud-native contact center platform-also known as Contact Center as a Service (CCaaS) —that empowers businesses to deliver seamless customer experiences across multiple channels using Al-driven tools and automation.

• Health Insurance/HMO 
• Enjoy unlimited MadMax Coffee
• Diverse learning & growth opportunities
• Accessible Cloud HR platform (Sprout)
• Above standard leaves

• Develop new hire learning journeys using blended learning models (eLearning, live sessions, and coaching)
• Ensure journeys are role-specific and aligned with field expectations
• Support enablement managers in building experiences that meet ramp milestones
• Align onboarding content with systems access, tools training, and performance expectations
• Incorporate certification milestones and role readiness into content structure
• Coordinate with cross-functional teams to ensure content accuracy and alignment
• Iterate onboarding based on ramp KPIs, performance trends, and feedback from new hires and managers
• Conduct content audits to ensure material stays current
• Recommend updates based on product changes, process shifts, or sales strategy updates
• Monitor onboarding completion, certification, and time-to-productivity metrics
• Track learner satisfaction and onboarding NPS for each cohort
• Use data insights to improve effectiveness of onboarding journeys
• Partner with Enablement Managers to support the execution of onboarding programs
• Create or edit content in collaboration with subject matter experts
• Ensure consistency in tone, style, and instructional design standards across all materials

Education & Experience:

• Bachelor’s degree in Instructional Design, Education, Communications, or a related field
• 3–5 years of experience creating learning content for adult learners, preferably in a sales or revenue enablement setting
• Experience supporting onboarding programs and blended learning content development

Skills & Competencies:

• Strong instructional design skills with an understanding of adult learning theory and curriculum development
• Ability to turn subject matter expert input into structured, digestible, and engaging training content
• Comfortable working cross-functionally with enablement managers, sales leaders, and product teams
• Analytical mindset to use feedback and performance data for continuous improvement
• Excellent written communication and editing skills with attention to tone, structure, and clarity

Tools/Systems:

• Proficiency in eLearning development tools (e.g., Articulate Rise, Storyline, WorkRamp, Lessonly)
• Experience with LMS platforms and collaboration tools (e.g., Google Workspace, Confluence, Slack)
• Familiarity with content management platforms such as Highspot is preferred

• Scanned copy of valid NBI Clearance
• Accomplished Medical or PEME Slip (covered by KMC)
• 2x2 & Half body picture with white background
• Proof of government numbers (TIN, SSS, Pag-ibig, & Philhealth)
• Photocopy of 2 valid IDs – front & back (government-issued)
• Clear copy of your Birth Certificate (PSA or NSO)
• Accomplished HR Forms & Promissory Note (will be provided by KMC’s Onboarding Team

If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!

We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.

KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.

KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.

At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.

We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.

At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.

We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!