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INSTRUCTIONAL DESIGNER

XTN-B84C458

City
Makati City, Philippines
Schedule
Office Location
FRABELLE CORPORATE PLAZA

Make your next big career move by applying as KMC Solutions' next INSTRUCTIONAL DESIGNER

Play a vital role supporting Zenni’s award-winning Customer Service team. This position is responsible for designing and delivering engaging, impactful learning experiences which enhance the skills of our frontline customer service staff and support global training initiatives. The ideal candidate is passionate about staying current with industry trends, has experience working with remote global teams, and has a proven track record of turning training needs analysis into learning experiences with measurable business impact. Reporting to the Manager, Learning & Development, in the U.S., this role will be based on-site at our office in Makati, Manila.

On top of your salary, here are the exciting benefits you can look forward to:

  • Health Insurance/HMO
  • Enjoy unlimited MadMax Coffee
  • Diverse learning & growth opportunities
  • Accessible Cloud HR platform (Sprout)
  • Above standard leaves

The main responsibilities of a INSTRUCTIONAL DESIGNER include:

●    Under the direction of the Learning & Development Manager in the U.S., design engaging, impactful learning experiences that support the goals of our global organization and drive measurable business impact
●    Design, develop, and maintain learning materials inclusive of e-learning modules, simulations, facilitator guides, blended learning materials, assessments, and job aids that help further global training initiatives
●    Design and produce engaging multimedia assets (including graphics, videos, and interactive elements) that align with company branding standards and enhance learning materials
●    Collaborate with SMEs, both within CS and from cross-functional teams, in order to define learning objectives and translate them into measurable training outcomes
●    Design application-based learning experiences, such as simulations and roleplays, that measure an employee’s ability to translate learning into action on the job
●    Audit materials regularly in collaboration with SMEs and cross-functional stakeholders to ensure training content is accurate and relevant
●    Routinely update existing training programs to reflect current tools, workflows, and business standards
●    Track and analyze learner feedback and performance data to continuously refine course design and improve knowledge retention

To apply, you must be an expert on the following requirements:

●    Minimum of 3 years of experience in instructional design, preferably for a contact center or health care environment
●    High level of experience with conducting data analysis, including training needs analysis, measuring training success, providing insights and preparing reports
●    Ability to prioritize and plan work activities using time efficiently, demonstrating accuracy and thoroughness, and monitors own work to ensure quality
●    Strong communication skills, including the ability to listen effectively, confidently, and diplomatically express opinions and present effectively to varied audiences
●    Demonstrated ability to collaborate with remote teams
●    Proficiency with a course authoring tool such as Articulate 360 or similar
●    Ability to perform basic audio, video, and image editing for the purpose of creating instructional materials preferred
●    Experience with Learning Management Systems, especially TalentLMS
●    Demonstrable knowledge of adult learning theories and instructional design frameworks (ADDIE, Bloom’s Taxonomy, etc.)
●    Proactive, data-driven mindset and ability to take complete ownership of deliverables
●    Passionate about continuous learning and keeping abreast of changes in Learning & Development, Instructional Design, and Customer Service industry trends

The successful candidate must submit the following pre-employment requirements

  • Scanned copy of valid NBI Clearance
  • Accomplished Medical or PEME Slip (covered by KMC)
  • 2x2 & Half body picture with white background
  • Proof of government numbers (TIN, SSS, Pag-ibig, & Philhealth)
  • Photocopy of 2 valid IDs – front & back (government-issued)
  • Clear copy of your Birth Certificate (PSA or NSO)
  • Accomplished HR Forms & Promissory Note (will be provided by KMC’s Onboarding Team

Click here to view the complete list of KMC’s pre-employment requirements.

KMC Careers

If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!

We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.

KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.

Work with Us. Grow with Us.

KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.

Our Culture

At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.

We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.

Life within KMC: Work Hard Party Harder

At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.

We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!

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