 Functional Overview: 

IT OSS Part-Time Employment is responsible for providing technical and non-technical assistance to all end-users and IT infrastructure support.

Duties and Responsibilities: 

 
- Assist staff performing system back up and maintenance functions
- Assist network and hardware troubleshooting
- Assist in updating user and technical documentation
- Run calls to troubleshoot desktop and PC problems
- Provide help desk support to staff requiring technical assistance
- Assist with building and deploying desktop computers and laptops images for deployment.
- Other responsibilities as directed by supervisor.

Minimum Competencies:  
- Excellent customer interface skills 
- Good interpersonal communication skills 
- Strong communications skills, both written and oral

Minimum Qualifications: 

 
- Candidate must possess at least Bachelor's in Computer Science/Information Technology or equivalent  
- Preferably with 300 to 800++ hours (about 1 month+) internship requirements
- Willing to be assigned in multiple locations 
- Willing to work on shifting schedule, Holiday, weekends, and Night shift 
- No work experience required.

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