IT SUPPORT
Make your next big career move by applying as KMC Solutions' next IT SUPPORT
We are looking for an IT Support Engineer with exemplary customer service. You will be the primary contact for all technical and IT-related queries for all the systems onsite. As such, we are looking for an all-rounder who loves problem-solving and thrives on learning new and different technologies. You will also be a strong completer-finisher, with a desire to respond/oversee to all queries in a timely and professional manner. This position would be an ideal step up for someone who is keen to progress beyond desktop support.
You will report to the Desktop Support Manager in Shanghai. You will work in a collaborative way to implement best-practice IT solutions while maintaining ongoing customer service.
On top of your salary, here are the exciting benefits you can look forward to:
• Health Insurance/HMO
• Enjoy unlimited MadMax Coffee
• Diverse learning & growth opportunities
• Accessible Cloud HR platform (Sprout)
• Above standard leaves
The main responsibilities of a IT SUPPORT include:
- Responsible for maintaining the normal operation of Trip.com internal users in the site and ensure local IT SLA
- Responding to internal requests and requirements in a timely manner; including installation and troubleshooting of application systems, client software, and hardware such as network, printer, etc.
- Collaborate closely with local management teams and improve user satisfaction
- Maintain IT assets inventory
- Assist in ensuring compliance with information security regulations and maintaining the security systems, server room, room air conditioning, and environmental monitoring
- Responsible for liaising with external suppliers as necessary
To apply, you must be an expert on the following requirements:
- 2-3 years Experience
- Ability to work on fast paced environment
- Able to meet TAT with initiative
The successful candidate must submit the following pre-employment requirements
- Scanned copy of valid NBI Clearance
- Accomplished Medical or PEME Slip (covered by KMC)
- 2x2 & Half body picture with white background
- Proof of government numbers (TIN, SSS, Pag-ibig, & Philhealth)
- Photocopy of 2 valid IDs – front & back (government-issued)
- Clear copy of your Birth Certificate (PSA or NSO)
- Accomplished HR Forms & Promissory Note (will be provided by KMC’s Onboarding Team
Click here to view the complete list of KMC’s pre-employment requirements.
KMC Careers
If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!
We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.
KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.
Work with Us. Grow with Us.
KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.
Our Culture
At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.
We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.
Life within KMC: Work Hard Party Harder
At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.
We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!
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