IT SUPPORT ANALYST
Make your next big career move by applying as KMC Solutions' next IT SUPPORT ANALYST
As a member of the IT Express team, provide support to users worldwide.
On top of your salary, here are the exciting benefits you can look forward to:
- Work from the comfort of your own home
- Comprehensive healthcare benefit for you and your dependents
- Mental wellbeing programs for you and your dependents
- Competitive time off and vacation policy
- Thriving workplace culture centered on caring, diversity, and inclusion
The main responsibilities of a IT SUPPORT ANALYST include:
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Work as a team to provide timely and quality IT support services to users worldwide
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Install, configure, maintain, support, repair, and dispose computer hardware, software, printers, desk phones, mobile devices, and similar peripherals
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Response to service issues, requests, and tasks based on priorities and established SLA
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Educate users on IT best practices. Understand their requirements and provide appropriate solutions
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Administer user access to IT applications and systems
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Comprehend policies, standards, and follow procedures such as incident, service request, change, asset management, etc. Provide inputs to management team on improving them
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May contribute to the knowledgebase to enhance the self-help information available to users and team members
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Contribute in AI Chatbot and Voicebot development/Management
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Soft Skill Required
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Demonstrated problem-solving skills with a high level of initiative and attention to detail and a strong focus on accuracy
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Ability to work independently while understanding the necessity for communicating and coordinating work efforts with other team members and employees
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Unquestionable integrity in handling sensitive and confidential information required.
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Working knowledge of IT troubleshooting tools and techniques
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Good business communication skills to effectively document results, instructions, and recommendations, with demonstrated ability to effectively communicate basic technical information verbally and in writing to non-technical personnel
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Good customer service skills to understand issues and provide solutions. Possess strong listening skill and empathy. Able to diagnose complicated problems with users in a clear and precise manner. Always follow-up or escalate un-resolved issues to the next level in the team
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Flexible with and accepting of change in a fast paced sometimes unstructured environment
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Strong desire to learn and grow with the team as our needs and mission evolve
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Technical Skills Required
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Strong IT technical knowledge in Mac OS, Windows, G-Suite, Microsoft Office products, anti-malware, network, VPN, etc.
To apply, you must be an expert on the following requirements:
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Bachelor degree in Computer Science, Engineering, or MIS or equivalent work experience
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Minimum 2 years experience in providing IT support or similar technical support services to users in a fast pace and dynamic environment
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Good written and verbal communications
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Possess a professional attitude and work ethic in addition to being well organized and efficient
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Ability to deal with unforeseen situations and come up with logical solutions to these problems
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Hands-on IT technical knowledge in Mac OS, Windows, G-Suite, Microsoft Office products, anti-malware, network, VPN, etc.
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Certification or proven working knowledges in the following is a plus: Okta, Amazon WorkSpaces or similar VDI solution, and Zoom
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Basic Experience with AI Chatbot /Voicebot
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Experience in Technical Writing
The successful candidate must submit the following pre-employment requirements
- Scanned copy of valid NBI Clearance
- Accomplished Medical or PEME Slip (covered by KMC)
- 2x2 & Half body picture with white background
- Proof of government numbers (TIN, SSS, Pag-ibig, & Philhealth)
- Photocopy of 2 valid IDs – front & back (government-issued)
- Clear copy of your Birth Certificate (PSA or NSO)
- Accomplished HR Forms & Promissory Note (will be provided by KMC’s Onboarding Team
Click here to view the complete list of KMC’s pre-employment requirements.
KMC Careers
If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!
We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.
KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.
Work with Us. Grow with Us.
KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.
Our Culture
At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.
We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.
Life within KMC: Work Hard Party Harder
At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.
We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!
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