IT SUPPORT REPRESENTATIVE
One Ayala Malls
One Ayala Malls
Make your next big career move by applying as KMC Solutions' next IT SUPPORT REPRESENTATIVE
At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences.
We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #17 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.
On top of your salary, here are the exciting benefits you can look forward to:
- Health Insurance/HMO
- Enjoy unlimited MadMax Coffee
- Diverse learning & growth opportunities
- Accessible Cloud HR platform (Sprout)
- Above standard leaves
The main responsibilities of a IT SUPPORT REPRESENTATIVE include:
- Set up, maintain and troubleshoot Apple macOS laptops and PC laptops
- Install and configure software
- Network troubleshooting
- Maintain Deployment Image for Windows
- Set up and configure printers, and other peripherals
- Maintain inventory of all hardware and software resources and parts
- Maintain excellent communication with all end users
- Work with outside vendors as needed
- Tier 1 and 2 Helpdesk Ticket support
- Execute other assigned tasks as delegated
- Document IT processes
- Promote service excellence
To apply, you must be an expert on the following requirements:
- Experience in setup, configuration and troubleshooting of macOS and iOS devices in a networked environment
- Strong skills in debugging issues (wifi, hardware, software)
- Ability to clearly communicate technical concepts to non-technical people
- Ability to recognize, analyze, and effectively solve problems in a timely and organized manner using industry best practices and procedures
- Experience of setup, configuration and troubleshooting of Windows 7/8/10
- Experience supporting mobile devices
- Experience supporting remote users
- Experience with Google Apps Suite
- Experience with Office 365
- Knowledge of TCP/IP networking, and related network services (i.e. DNS, SMTP, DHCP, etc) is a plus
- FAST Focus+Accountability+Speed=Talkdesker:
- Focus: Makes the very best use of your own efforts and those of your team. Creates space and clarity, so that you can focus your energy and attention on the things that really matter.
- Accountability: Holds self and others accountable to meet commitments. Accepts responsibility for successes and failures of own work, the teamʼs work, and the company.
- Speed: Executes with agility and urgency. Acts promptly, decisively, and without delay. Makes good and timely decisions that keep the organization moving forward.
- Talkdesker: YOU!
It will also be favorable if you are knowledgeable in:
Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)
The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.
The successful candidate must submit the following pre-employment requirements
- Scanned copy of valid NBI Clearance
- Accomplished Medical or PEME Slip (covered by KMC)
- 2x2 & Half body picture with white background
- Proof of government numbers (TIN, SSS, Pag-ibig, & Philhealth)
- Photocopy of 2 valid IDs – front & back (government-issued)
- Clear copy of your Birth Certificate (PSA or NSO)
- Accomplished HR Forms & Promissory Note (will be provided by KMC’s Onboarding Team
Click here to view the complete list of KMC’s pre-employment requirements.
KMC Careers
If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!
We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.
KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.
Work with Us. Grow with Us.
KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.
Our Culture
At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.
We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.
Life within KMC: Work Hard Party Harder
At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.
We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!
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