The IT Support Specialist is responsible for providing first-level technical assistance to end-users. This role involves troubleshooting and resolving a wide range of issues, including hardware, software, and network problems.

• • Health Insurance/HMO 
  • Enjoy unlimited MadMax Coffee
  • Diverse learning & growth opportunities
  • Accessible Cloud HR platform (Sprout)
  • Above standard leaves

• Provide first-level technical support for hardware, software, and network issues.
• Troubleshoot and resolve software defects and performance problems.
• Monitor and maintain network connectivity, printers, and other office IT infrastructure.
• Manage user accounts, including password resets and permission changes.
• Respond to and resolve user queries promptly via phone, email, or in-person.
• Support and maintain communication tools such as video conferencing and VoIP.
• Document IT support requests, resolutions, and maintain asset inventory.
• Assist in IT projects, including system upgrades and new deployments.
• Create and update technical documentation for internal systems.
• Stay current with emerging technologies to improve our IT infrastructure.

• Proficiency in operating systems (Windows, macOS,).
• Deep knowledge of Microsoft 365 services (Exchange Online, Teams, SharePoint, OneDrive, Power Apps, etc.).
• Experience with Microsoft Power Platform (Power Automate, Power Apps, Power BI).
• Knowledge of networking concepts (TCP/IP, DNS, DHCP).
• Experience with helpdesk software (e.g., Manage Engine, Zendesk).
• Understanding of cybersecurity basics and ITIL frameworks (optional).
• At least 2 years’ experience in the same IT support role.

Soft Skills

• Strong problem-solving and analytical skills.
• Excellent communication to interact with technical and non-technical users and customer service skills.
• Ability to prioritize tasks in a fast-paced environment.

• Scanned copy of valid NBI Clearance
• Accomplished Medical or PEME Slip (covered by KMC)
• 2x2 & Half body picture with white background
• Proof of government numbers (TIN, SSS, Pag-ibig, & Philhealth)
• Photocopy of 2 valid IDs – front & back (government-issued)
• Clear copy of your Birth Certificate (PSA or NSO)
• Accomplished HR Forms & Promissory Note (will be provided by KMC’s Onboarding Team

If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!

We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.

KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.

KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.

At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.

We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.

At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.

We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!