IT TECHNICIAN
Make your next big career move by applying as KMC Solutions' next IT TECHNICIAN
Act as customer advocate, triaging, and resolving issues ranging from password resets to store outages, firewall and routing issues, software bugs and feature requests. Escalate support issues to appropriate personnel. Work closely with Operation Support Analyst II’s on troubleshooting complicated support issues and building skill set.
On top of your salary, here are the exciting benefits you can look forward to:
- HMO
- HMO for dependents (2) - upon regularization
The main responsibilities of a IT TECHNICIAN include:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Respond to user requests that come in via phone and ticketing system
- Resolve requests and when needed, escalate to appropriate personnel.
- Act as customer advocate, researching, troubleshooting and pushing for thorough resolution of issues in a timely manner.
- Document and summarize interactions with end users accurately for tracking and reporting purposes.
- Troubleshoot and support proprietary software programs as well as third party software and applications.
- Troubleshoot hardware located in the retail environment.
- Work with members of Operations Support on projects and special initiatives.
- Support of Windows 10, Windows 11 and Apple operating systems.
To apply, you must be an expert on the following requirements:
- Problem Solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines.
- Results Orientation: Being persistent and showing perseverance on achieving concrete and tangible results out of personal responsibility; getting optimum results from situations and being ready to take action and show tenacity in case of obstacles or resistance.
- Teamwork: Working as a productive member of a cohesive group toward a common goal, and contributing to team development and effective team dynamics.
- Usage of Technical Expertise: Acquiring and applying technical and functional knowledge in one's own technological area of specialty.
The successful candidate must submit the following pre-employment requirements
- Scanned copy of valid NBI Clearance
- Accomplished Medical or PEME Slip (covered by KMC)
- 2x2 & Half body picture with white background
- Proof of government numbers (TIN, SSS, Pag-ibig, & Philhealth)
- Photocopy of 2 valid IDs – front & back (government-issued)
- Clear copy of your Birth Certificate (PSA or NSO)
- Accomplished HR Forms & Promissory Note (will be provided by KMC’s Onboarding Team
Click here to view the complete list of KMC’s pre-employment requirements.
KMC Careers
If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!
We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.
KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.
Work with Us. Grow with Us.
KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.
Our Culture
At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.
We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.
Life within KMC: Work Hard Party Harder
At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.
We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!
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