JUNIOR TECHNICAL SUPPORT ENGINEER
Make your next big career move by applying as KMC Solutions' next JUNIOR TECHNICAL SUPPORT ENGINEER
We’re looking for a Junior Technical Support Engineer to support our customers mainly across the APAC region. If you enjoy solving problems, helping users succeed, and working in a fast-moving SaaS environment, this could be a great next step for you.
In today’s world, teams need a seamless way to connect and stay aligned. That’s where Happeo comes in – our social intranet platform with amazing knowledge management capabilities brings people, information, and communication together all in one place. We help organizations remove barriers, build stronger cultures, and keep everyone in the know. We take pride in our dynamic, collaborative, and genuinely fun culture. We focus on delivering high-quality results for our customers while supporting each person’s professional growth.
On top of your salary, here are the exciting benefits you can look forward to:
- 20 holidays plus your local public holidays on top
- A meaningful role where you directly impact the experience of our customers
- A fun, friendly workplace without the stiffness of corporate life
- The chance to grow your skills and shape your role as we scale
- Trust, autonomy, and a mature, output-driven culture
- The tools you need to succeed
- Company get-togethers, local colleagues, virtual events, and a globally diverse team (20+ nationalities and counting!)
The main responsibilities of a JUNIOR TECHNICAL SUPPORT ENGINEER include:
- Act as the first point of contact for our customers, answering questions about our platform and services
- Troubleshoot and resolve technical issues with care and clarity
- Improve customer experience by identifying recurring issues and contributing to support initiatives
- Escalate issues to Engineering when needed, and keep customers updated on progress
- Collaborate closely with Customer Success, Product, and Engineering to advocate for customer needs and improve the product
- Work as part of a global support team that ensures our customers always feel supported
To apply, you must be an expert on the following requirements:
- Fluency in English (additional languages are a plus)
- Experience in a customer-facing technical support role
- Strong communication and interpersonal skills
- Understanding of SaaS environments
- Knowledge of Provisioning, SSO, and APIs
- Experience with Google Workspace, Azure, or Okta admin environments is a plus
- Creative problem-solving skills and strong judgment
- Detail-oriented, proactive, and eager to learn
- Ability to translate between technical and non-technical audiences
- Customer-first mindset and willingness to collaborate across teams
The successful candidate must submit the following pre-employment requirements
- Scanned copy of valid NBI Clearance
- Accomplished Medical or PEME Slip (covered by KMC)
- 2x2 & Half body picture with white background
- Proof of government numbers (TIN, SSS, Pag-ibig, & Philhealth)
- Photocopy of 2 valid IDs – front & back (government-issued)
- Clear copy of your Birth Certificate (PSA or NSO)
- Accomplished HR Forms & Promissory Note (will be provided by KMC’s Onboarding Team
Click here to view the complete list of KMC’s pre-employment requirements.
KMC Careers
If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!
We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.
KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.
Work with Us. Grow with Us.
KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.
Our Culture
At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.
We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.
Life within KMC: Work Hard Party Harder
At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.
We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!
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