L2 HELPDESK SUPPORT SPECIALIST
Make your next big career move by applying as KMC Solutions' next L2 HELPDESK SUPPORT SPECIALIST
The Helpdesk Support Specialist (L2) acts as the second line of support, handling escalated tickets from the L1 team and providing advanced troubleshooting for systems, user management, and application integrations. This role requires deeper technical expertise across Microsoft 365, identity management, and endpoint administration — all delivered remotely.
On top of your salary, here are the exciting benefits you can look forward to:
- Health Insurance/HMO
- Enjoy unlimited MadMax Coffee
- Diverse learning & growth opportunities
- Accessible Cloud HR platform (Sprout)
- Above standard leaves
The main responsibilities of a L2 HELPDESK SUPPORT SPECIALIST include:
- Handle escalated L1 incidents, providing root-cause analysis and permanent resolutions.
- Support complex issues involving Microsoft 365 administration (Exchange, Teams, SharePoint).
- Manage user accounts and group memberships in Active Directory and Okta.
- Troubleshoot VPN and network configuration issues (DNS, static IP, certificate errors).
- Administer user access and permissions across Microsoft 365, Jira, and Confluence.
- Participate in patch deployment and compliance checks under guidance from IT Operations.
- Maintain documentation for recurring technical issues and resolutions.
- Identify patterns in incident trends and propose process or training improvements.
- Support escalated onboarding/offboarding cases, ensuring secure device and account handling.
To apply, you must be an expert on the following requirements:
- Proficiency with Microsoft 365 administration (Exchange, Teams, SharePoint, OneDrive).
- Experience with Active Directory and Okta/SSO/MFA management.
- Knowledge of endpoint management, patching, and imaging (Windows/macOS).
- Understanding of basic networking (VPN, DNS, IP configuration).
- Excellent problem-solving and analytical abilities.
- Ability to mentor L1 technicians and collaborate cross-functionally.
It will also be favorable if you are knowledgeable in:
- CompTIA Network+ or Security+, Microsoft 365 Certified: Modern Desktop Administrator Associate, or equivalent.
The successful candidate must submit the following pre-employment requirements
- Scanned copy of valid NBI Clearance
- Accomplished Medical or PEME Slip (covered by KMC)
- 2x2 & Half body picture with white background
- Proof of government numbers (TIN, SSS, Pag-ibig, & Philhealth)
- Photocopy of 2 valid IDs – front & back (government-issued)
- Clear copy of your Birth Certificate (PSA or NSO)
- Accomplished HR Forms & Promissory Note (will be provided by KMC’s Onboarding Team
Click here to view the complete list of KMC’s pre-employment requirements.
KMC Careers
If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!
We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.
KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.
Work with Us. Grow with Us.
KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.
Our Culture
At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.
We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.
Life within KMC: Work Hard Party Harder
At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.
We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!
No account yet
Sign up to view exciting career opportunities!