In this role, you will work closely with our Level 1 and Level 3 support teams across the globe, providing advanced technical expertise to resolve complex issues and ensure a seamless customer experience.

As an L2 Technical Support Engineer, you will be at the forefront of troubleshooting hardware, software, and network challenges, collaborating with internal teams to maintain high service standards and enhance customer satisfaction.

• Health Insurance/HMO 
• Enjoy unlimited MadMax Coffee
• Diverse learning & growth opportunities
• Accessible Cloud HR platform (Sprout)
• Above standard leaves

• Provide advanced technical support for hardware, software, and network-related issues.
• Diagnose and resolve complex technical problems escalated from Level 1 support.
• Collaborate with cross-functional teams, including SMEs and other departments, to resolve technical incidents efficiently.
• Document issues, solutions, and best practices in the knowledge base to improve resolution times.
• Ensure timely and professional communication with customers regarding their technical inquiries.
• Continuously enhance technical expertise through training and self-learning.

• 3+ years of experience in technical support or a similar role.
• Strong knowledge of Windows, Linux, and macOS operating systems.
• Proficiency in troubleshooting hardware and software issues.
• Familiarity with network protocols and configurations (TCP/IP, DNS, DHCP).
• Experience with remote support tools and ticketing systems.
• Excellent problem-solving and analytical skills with a customer-first mindset.
• Strong communication and interpersonal skills to engage effectively with clients and teams.
• Ability to work independently and as part of a collaborative team.

• Fluent in English (C1 level or higher).
• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Preferred experience in IP/Cloud-based security surveillance systems.
• Strong understanding of security camera technologies, cloud technologies, networking protocols, and topologies.
• CCNA/CompTIA Network+ certification or equivalent experience in networking (preferred).
• CompTIA Cloud+ or equivalent expertise in cloud technologies and troubleshooting (preferred).
• Experience with MS Windows/Linux networking applications. A strong background in Linux file systems/administration (CompTIA Linux+/LPIC-1&2) is a plus.

• Scanned copy of valid NBI Clearance
• Accomplished Medical or PEME Slip (covered by KMC)
• 2x2 & Half body picture with white background
• Proof of government numbers (TIN, SSS, Pag-ibig, & Philhealth)
• Photocopy of 2 valid IDs – front & back (government-issued)
• Clear copy of your Birth Certificate (PSA or NSO)
• Accomplished HR Forms & Promissory Note (will be provided by KMC’s Onboarding Team

If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!

We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.

KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.

KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.

At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.

We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.

At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.

We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!