Currently, we are looking for Learning & Content Systems Manager -Talkdesk is a modern, cloud-native contact center platform-also known as Contact Center as a Service (CCaaS) —that empowers businesses to deliver seamless customer experiences across multiple channels using Al-driven tools and automation. 

• Health Insurance/HMO 
• Enjoy unlimited MadMax Coffee
• Diverse learning & growth opportunities
• Accessible Cloud HR platform (Sprout)
• Above standard leaves

• Manage user permissions, access levels, and roles across LMS, Highspot, and other content platforms
• Maintain system configuration, integrations, and performance settings
• Troubleshoot system issues and coordinate with vendors or IT when needed
• Create and maintain consistent taxonomy, metadata, tagging, and folder structures to ensure easy navigation
• Monitor version control and archival processes to prevent outdated or duplicative assets
• Enforce content governance policies to ensure alignment with branding, compliance, and field readiness standards
• Continuously optimize the structure and navigation of content platforms to match seller workflows
• Test and validate the learner experience across platforms (LMS, Highspot, etc.)
• Provide recommendations on UI/UX improvements that enhance content discovery and usage
• Track and analyze platform usage data including content engagement, search success rates, and course completion metrics
• Create dashboards or reports for internal stakeholders on adoption trends and platform performance
• Identify gaps in usage or misalignment between content availability and seller needs
• Ensure new content is uploaded, tagged, and published promptly during launches, onboarding, or quarterly updates
• Collaborate with enablement managers and instructional designers to align materials with role-specific programs
• Perform periodic audits to validate the completeness and accessibility of critical learning paths and assets
• Partner with marketing, product, and sales operations teams to maintain accurate and aligned content libraries
• Coordinate with instructional designers and field enablement to ensure systems support curriculum rollouts and certifications
• Support the rollout of new tools or features in the LMS or content platforms through training, documentation, and change management
• Deliver training and office hours for internal users on platform features, best practices, and search techniques
• Serve as primary contact for content or LMS-related questions and support requests from field teams
• Create self-serve help materials such as job aids, FAQs, and onboarding guides for system users

Education & Experience:

• Bachelor’s degree in Instructional Design, Learning Technologies, Information Systems, or related field
• 2-4 years of experience managing learning management systems (LMS), content management platforms, or enablement tools (e.g., Highspot, WorkRamp, Lessonly)
• Experience in sales enablement, content operations, or learning technology environments preferred

Skills & Competencies:

• Strong understanding of LMS functionality, user experience design, and metadata/taxonomy best practices
• Proficient in reporting and analytics tools (e.g., Excel, Looker, platform-native dashboards)
• Excellent organizational and project management skills with attention to detail
• Ability to troubleshoot technical issues and coordinate across cross-functional teams
• Strong communication skills to collaborate with stakeholders across sales, marketing, and operations

Tools/Systems:

• Hands-on experience with LMS and content platforms (e.g., Highspot, Seismic, WorkRamp, SAP Litmos)
• Familiarity with Salesforce, Slack, and content analytics platforms a plus
• Experience working with digital asset management systems a bonus

• Scanned copy of valid NBI Clearance
• Accomplished Medical or PEME Slip (covered by KMC)
• 2x2 & Half body picture with white background
• Proof of government numbers (TIN, SSS, Pag-ibig, & Philhealth)
• Photocopy of 2 valid IDs – front & back (government-issued)
• Clear copy of your Birth Certificate (PSA or NSO)
• Accomplished HR Forms & Promissory Note (will be provided by KMC’s Onboarding Team

If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!

We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.

KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.

KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.

At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.

We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.

At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.

We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!