I - Learning Strategy & Framework Design: 

• Design and implement a comprehensive L&D framework aligned with business goals, operational scalability, and workforce capability requirements;
• Establish competency frameworks and skill progression pathways (e.g., Good → Elite performance levels);
• Develop structured learning roadmaps and an end-to-end Teleoperator Learning Framework for teleoperators, analysts, and future leaders, including SOP-based training modules, step-by-step task playbooks, annotation guidelines, training videos, and assessment materials tailored to different operator job levels;
• Develop an Operator Readiness Scorecard and Metrics to objectively assess operator competency across skill levels (Neutral, Good, Elite);
• Establish Continuous Feedback Loops that translate operational performance data, teleoperator accuracy, and process insights into ongoing updates and improvements to training content and modules.
• Industry Trends: Stay current on emerging technical skills, tools, and practices in technology-driven operational environments to ensure training programs remain relevant and effective.

II - Training Needs Assessment & Skill Gap Analysis:

• Execute Training Needs Analysis with key stakeholders to serve as the foundation for learning and development initiatives;
• Conduct thorough assessments of current operator skills across all job levels, from Entry-level to Elite/Customer-facing roles, to identify knowledge and competency gaps;
• Design targeted, role-specific training programs to bridge identified gaps, ensuring content is relevant to each operator level (Neutral, Good, Elite);
• Create modular learning pathways that progressively develop skills, allowing operators to advance from foundational knowledge to advanced operational expertise;
• Incorporate practical exercises, scenario-based training, and simulations aligned with real-world teleoperations and robotic workflows;
• Analyze performance metrics and operational outcomes to pinpoint specific areas where training is required;

III -  Capability Building & Workforce Development:

• Lead initiatives to build technical and operational capabilities across teleoperators and support teams;
• Ensure effective training on data annotation, robotic tele-operations, and process workflows;
• Collaborate with Operations Managers and Operations Analysts to ensure technical training content is accurate, relevant, and comprehensive;
• Develop programs for leadership pipeline, coaching capability, and performance improvement;
• Drive learning interventions that support performance gaps and operational needs.

IV - Learning Evaluation and Performance Management:

• Track and analyze performance improvements of operators across all job levels (Neutral, Good, Elite) following completion of technical training programs;
• Measure productivity gains, accuracy in teleoperations, and adherence to standardized processes to assess the effectiveness of learning initiatives;
• Collect qualitative and quantitative feedback from operators, team leads, and operations analysts to evaluate training relevance and applicability;
• Generate regular reports for senior leadership highlighting skill development, performance improvements, and areas for further enhancement;
• Continuously evaluate the effectiveness of training interventions through assessments, feedback, and operational OKRs to ensure measurable improvement in operator performance. 

V - Content Structuring & Instructional Design:

• Translate technical inputs from Operations Analysts into structured training modules and programs;
• Oversee the conversion of SOPs, annotation processes, and workflows into digestible learning content;
• Implement instructional design best practices (modular learning, microlearning, blended learning approaches);
• Drive the development of scalable onboarding and continuous learning programs;
• Ensure all training materials are standardized, version-controlled, and audit-ready.

VI - Training Delivery Oversight & Coaching Excellence

• Oversee the delivery of training programs, ensuring consistency, quality, and alignment with operational standards;
• Establish coaching frameworks and methodologies to support skill development and operator growth;
• Lead live training sessions and Simulation Labs, demonstrating new methodologies and guiding operators through teleoperation tasks, data annotation, and workflow scenarios;
• Manage the teleoperation training environment, both physical and virtual, ensuring it reflects professional and safety standards;
• Integrate hands-on workshops with digital learning platforms to track operator performance, progress, and competency metrics effectively.

VII - Data, Insights & Continuous Improvement

• Utilize data and performance insights to refine learning programs and improve outcomes;
• Ensure alignment between training outputs and operational OKRs;
• Drive continuous improvement by integrating feedback from operations, US counterparts, and system performance;
• Maintain learning dashboards and reporting mechanisms for leadership visibility.

VIII - Stakeholder Collaboration

• Collaborate closely with People & Culture, Operations teams, and BPO partners to ensure training content is accurate, technically sound, and fully aligned with current workflows.
• Gather input from subject matter experts (PH and US Teams) to identify real-world challenges and integrate them into training modules;
• Scale the Learning & Development team as teleoperation programs mature and expand;
• Directly manage the Operations Analysts and develop their skills to become effective trainers through a "train-the-trainer" approach;
• Prepare Site Leads and Team Leads to transition from day-to-day operational tasks to leadership responsibilities, focusing on coaching, process oversight, and developing long-term team capability as workflows become standardized and repeatable;
• Design and implement ongoing upskilling programs for experienced operators and analysts to enhance proficiency and career growth;
• Maintain ongoing communication with key stakeholders to update content as processes, tools, and technologies evolve;
• Ensure that technical training programs address practical operational issues and prepare employees to perform effectively in live teleoperation environments.