LIVE SALES ASSISTANCE (LSA) MANAGER
Make your next big career move by applying as KMC Solutions' next LIVE SALES ASSISTANCE (LSA) MANAGER
The manager will oversee the performance and operations of the Live Sales Assistance (LSA) team, consisting of approximately 45 vendor-based sales specialists. This role is responsible for driving operational excellence, optimizing sales processes, and ensuring that vendor performance directly supports Zoom's Online business growth objectives—measured through increased Average Deal Size (ADS), Monthly Recurring Revenue (MRR), and improved Customer Satisfaction (CSAT).
The ideal candidate is a strategic operator and data-driven leader who thrives in fast-paced, metrics-oriented environments and can manage both people and processes to deliver measurable results.
On top of your salary, here are the exciting benefits you can look forward to:
- Work from the comfort of your own home
- Comprehensive healthcare benefit for you and your dependents
- Mental wellbeing programs for you and your dependents
- Competitive time off and vacation policy
- Thriving workplace culture centered on caring, diversity, and inclusion
The main responsibilities of a LIVE SALES ASSISTANCE (LSA) MANAGER include:
- Vendor Management & Oversight:
Manage the day-to-day operations and performance of the third-party LSA vendor team, ensuring alignment with company goals and service standards. - Performance Monitoring:
Define, track, and analyze key performance indicators (KPIs) such as conversion rates, ADS, MRR, and CSAT. Implement improvement plans to achieve or exceed targets. - Process Optimization:
Identify and implement process enhancements that improve efficiency, reduce friction, and optimize the end-to-end Live Sales Assistance workflow. - Quality & Compliance:
Ensure vendor adherence to quality standards, compliance requirements, and brand guidelines. Conduct regular audits and feedback sessions. - Revenue Growth Enablement:
Collaborate with internal sales leadership to design and execute strategies that increase ADS and MRR through improved sales techniques and operational efficiencies. - Cross-Functional Collaboration:
Partner with Product, Sales, Marketing, and Customer Success teams to align LSA activities with broader business objectives and customer experience initiatives. - Reporting & Communication:
Deliver regular performance reports and insights to internal stakeholders, highlighting trends, risks, and opportunities for optimization. - Stakeholder Management:
Serve as the primary liaison between internal leadership and vendor management teams, maintaining strong, transparent communication.
To apply, you must be an expert on the following requirements:
- Bachelor’s degree in Business Administration, Management, Sales, or a related field.
- 5+ years of experience in vendor management, sales operations, or business process outsourcing (BPO) leadership.
- Demonstrated ability to manage large vendor teams (40+ people) and drive measurable business outcomes.
- Strong analytical and problem-solving skills with a track record of using data to inform decisions.
- Excellent leadership, negotiation, and communication skills.
- Proven ability to manage multiple priorities and stakeholders simultaneously.
- Proven track record in increasing Average Deal Size (ADS) and Monthly Recurring Revenue (MRR) through process or performance improvements.
- Experience managing sales support or Live Sales Assistance teams within a technology or SaaS environment.
- Familiarity with sales operations metrics, CRM systems (e.g., Salesforce), and performance dashboards.
- Demonstrated success in driving operational efficiency and improving customer satisfaction (CSAT).
It will also be favorable if you are knowledgeable in:
- Certifications in sales management or operations (e.g., Certified Professional in Supplier Management, Six Sigma, or equivalent).
- Experience working in a global or cross-functional environment supporting sales or customer engagement teams.
- Strong track record of implementing process improvements that measurably enhance CSAT and conversion rates.
The successful candidate must submit the following pre-employment requirements
- Scanned copy of valid NBI Clearance
- Accomplished Medical or PEME Slip (covered by KMC)
- 2x2 & Half body picture with white background
- Proof of government numbers (TIN, SSS, Pag-ibig, & Philhealth)
- Photocopy of 2 valid IDs – front & back (government-issued)
- Clear copy of your Birth Certificate (PSA or NSO)
- Accomplished HR Forms & Promissory Note (will be provided by KMC’s Onboarding Team
Click here to view the complete list of KMC’s pre-employment requirements.
KMC Careers
If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!
We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.
KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.
Work with Us. Grow with Us.
KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.
Our Culture
At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.
We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.
Life within KMC: Work Hard Party Harder
At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.
We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!
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