Zoom is experiencing explosive growth in revenue, people, innovation, and customer base. Led by Eric S. Yuan, Glassdoor's #1 ranked CEO, our unique culture makes Zoom an exceptional place to work. We are expanding teams across the organization. If you are driven by the desire to deliver happiness, join us at Zoom!

We are seeking an outstanding Manager of Customer Success to join our team in Manila, Philippines. The ideal candidate will cultivate strong relationships with both customers and direct reports, ensuring the successful deployment and adoption of Zoom products and services. Your leadership and expertise will be crucial in driving customer satisfaction, retention, and growth, while actively promoting and embodying Zoom’s culture of care.

• Work from the comfort of your own home
• Comprehensive healthcare benefit for you and your dependents
• Mental wellbeing programs for you and your dependents
• Competitive time off and vacation policy
• Thriving workplace culture centered on caring, diversity, and inclusion

• Lead, supervise, and mentor a team of Customer Success Managers through coaching, feedback, and performance management.

• Develop and execute strategies to enhance customer satisfaction, retention, and growth.

• Collaborate with various cross-functional teams at Zoom, driving customer success initiatives and escalations.

• Execute strategic team initiatives and KPIs for their respective CS team.

• Identify opportunities to expand the customer base.

• Stay up-to-date with industry trends and best practices in UCaaS.

• Actively promote and embody Zoom’s culture of care within the organization and when working with our customers.

• Bachelor’s degree and/or equivalent years of experience; 10+ years of Software as a Service (SaaS) or Unified Communications as a Service (UCaaS) industry experience.
• Minimum of 5 years in a management role within Customer Success.
• Strong product knowledge of Video / Audio Collaboration.
• Proven track record in driving customer satisfaction and retention in a technology-related field.
• Analytical mindset with the ability to use data to drive decision-making.
• Knowledge of customer success best practices and industry trends.
• Ability to drive conversations and handle escalations with leaders and C-level executives.
• Amenable to working North America hours.

• Scanned copy of valid NBI Clearance
• Accomplished Medical or PEME Slip (covered by KMC)
• 2x2 & Half body picture with white background
• Proof of government numbers (TIN, SSS, Pag-ibig, & Philhealth)
• Photocopy of 2 valid IDs – front & back (government-issued)
• Clear copy of your Birth Certificate (PSA or NSO)
• Accomplished HR Forms & Promissory Note (will be provided by KMC’s Onboarding Team

If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!

We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.

KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.

KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.

At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.

We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.

At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.

We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!