TEAMS

SPACES

CAREERS

MANAGER, RENEWALS

XTN-F8B0123

Salary
95,000 - 125,000/Mo
City
Taguig City, Philippines
Schedule
Office Location
CYBER SIGMA
Salary
95,000 - 125,000 Monthly

Make your next big career move by applying as KMC Solutions' next MANAGER, RENEWALS

Payscale gives employers and employees confidence to know the what and why behind pay. With our leading data, technology, and experience we make it easier for you to connect compensation to goals. 

As the industry leader in compensation management, Payscale is on a mission to help job seekers, employees, and businesses get pay right and to make sustainable fair pay a reality. Empowering more than 50 percent of the Fortune 500 in 198 countries, Payscale provides a combination of diverse and dynamic data sources, experienced compensation services, and scalable software to enable organizations such as Target, United Healthcare, Gainsight, eBay, and The Washington Post to make fair and appropriate pay decisions. To learn more, visit www.payscale.com.

On top of your salary, here are the exciting benefits you can look forward to:

  • Annual merit increase through year-end performance reviews
  • Observance of PH regular holidays
  • Leave benefits
  • Hybrid set up - 3x a month on-site upon regularization
  • 2x a week on-site during probationary
  • Fixed work schedule with weekends off

The main responsibilities of a MANAGER, RENEWALS include:

  • Hire and lead a high-performing team of Renewals Managers to exceed renewal, retention, and expansion goals.

  • Execute new and existing RM strategies that increase customer retention, utilization of products and services.

  • Analyze success metrics/results on your team to inform onboarding, training, and mentoring strategies.

  • Assist on customer calls, provide feedback to facilitate growth, and distill themes for the broader leadership team, including, AM CS, Marketing, Product, and Sales.

  • Find opportunities for continuous improvement for the customer.

  • Lead effective one-on-one meetings centered on accountability and results to support growth and further development on the team and in the role.

  • Be a voice of customer success throughout the business

To apply, you must be an expert on the following requirements:

  • Must have experience working with global stakeholders and teams, preferably in US.

  • At least 4 years of Sales and/or Customer Success Management experience in a recurring revenue business

  • 2 years leading a team; experience growing, developing, and driving results is highly desirable

  • Drives a growth mindset and team development through clear, consistent communication

  • Influences cross-functional teams and senior leadership without relying on authority

  • Navigates ambiguity with clarity, guiding teams toward actionable outcomes

  • Combines data-driven decision-making with creative problem-solving and experimentation

  • Builds strong customer relationships through collaboration and operational excellence

It will also be favorable if you are knowledgeable in:

  • Experience with Salesforce and Gainsight is preferred.

The successful candidate must submit the following pre-employment requirements

  • Scanned copy of valid NBI Clearance
  • Accomplished Medical or PEME Slip (covered by KMC)
  • 2x2 & Half body picture with white background
  • Proof of government numbers (TIN, SSS, Pag-ibig, & Philhealth)
  • Photocopy of 2 valid IDs – front & back (government-issued)
  • Clear copy of your Birth Certificate (PSA or NSO)
  • Accomplished HR Forms & Promissory Note (will be provided by KMC’s Onboarding Team

Click here to view the complete list of KMC’s pre-employment requirements.

KMC Careers

If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!

We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.

KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.

Work with Us. Grow with Us.

KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.

Our Culture

At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.

We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.

Life within KMC: Work Hard Party Harder

At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.

We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!

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