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MANDARIN CSR

XTN-F848578

City
Mandaluyong, Philippines
Schedule
Office Location
PODIUM WEST TOWER

Make your next big career move by applying as KMC Solutions' next MANDARIN CSR

About Eightcap

Eightcap is a dynamic online trading provider committed to delivering advanced trading tools and professional market insights that empower smarter trading decisions. We combine the agility of a fintech innovator with the trust and stability of a regulated financial institution, ensuring secure, seamless, and intuitive trading experiences for our clients.

With a strong focus on excellence, innovation, and strategic partnerships, our mission is to help clients succeed in the global markets. Our fast-paced, collaborative, and forward-thinking culture continues to position Eightcap as a leader in the online trading industry.

Headquartered in Melbourne, Australia, Eightcap also operates support offices in the UK, Cyprus, Bulgaria, and the Bahamas.

We were recently recognized as Broker of the Year 2023 at the Global Forex Awards, reflecting our commitment to innovation, exceptional customer service, and integrity.

On top of your salary, here are the exciting benefits you can look forward to:

  • Ongoing investment in your career development through technical and professional training

  • Wellness and lifestyle benefits, including monthly corporate massages

  • Perkbox rewards and recognition program

  • Complimentary snacks and beverages in the office

  • Friday drinks at 4:00 PM

  • Parental leave benefits

  • Staff referral bonus program

  • Annual flu vaccinations

  • Purchased leave options

  • Novated leasing options for vehicle financing and management

  • Prime CBD office location with convenient access to public transportation

  • Diverse and multicultural work environment

  • Collaborative and supportive team culture

  • Opportunity to be part of an exciting new company project

  • Regular company social activities

The main responsibilities of a MANDARIN CSR include:

About the Role – Customer Support Specialist

The Customer Support Specialist plays a vital role in delivering outstanding service to both new and existing clients. Key responsibilities include:

  • Communicating with prospective and current clients

  • Managing client onboarding and account maintenance

  • Ensuring high levels of customer satisfaction and retention

  • Building and maintaining strong, reputable client relationships

This role also supports effective communication across our global client base, particularly within English- and Mandarin-speaking markets. The position is essential in providing professional, high-touch support in both English and Mandarin, especially for clients in the Asian region, ensuring a seamless and positive client experience.

Core Focus – Customer Support

  • Provide high-quality support to existing clients via phone, email, and live chat.

  • Address and resolve customer inquiries promptly, ensuring clear and accurate communication.

  • Manage and assist with escalated client concerns to ensure timely resolution.

  • Accurately document all client interactions and maintain updated records in the CRM system.

  • Collaborate with internal teams (Sales, Finance, Marketing, etc.) to deliver optimal client outcomes.

  • Build and maintain strong client relationships to foster loyalty and trust.

Cross-Functional Capability – Onboarding Support

  • Maintain up-to-date knowledge of Eightcap’s products, services, and policies to effectively support clients.

  • Process new account applications and oversee client onboarding, including lead assignments and additional account requests.

  • Identify opportunities to enhance the overall customer experience and satisfaction.

  • Provide user education by guiding clients on trading platforms, products, procedures, and operational policies.

 

 

To apply, you must be an expert on the following requirements:

  • Proficient in English; additional language skills such as Mandarin or Cantonese are an advantage.

  • Strong customer service experience, preferably within the financial services or trading industry.

  • Excellent communication and interpersonal skills.

  • Demonstrated ability to troubleshoot issues and provide effective, solution-oriented support.

  • Knowledge of financial markets and trading products is a plus.

  • Ability to work under pressure and manage multiple tasks efficiently.

  • A strong team player who collaborates effectively with colleagues from diverse backgrounds.

It will also be favorable if you are knowledgeable in:

  • Experience using CRM systems or customer support platforms.

  • Familiarity with online trading platforms, CFD/FX products, or other financial instruments is an advantage.

  • Ability to adapt and work flexibly in a fast-paced, dynamic environment.

The successful candidate must submit the following pre-employment requirements

  • Scanned copy of valid NBI Clearance
  • Accomplished Medical or PEME Slip (covered by KMC)
  • 2x2 & Half body picture with white background
  • Proof of government numbers (TIN, SSS, Pag-ibig, & Philhealth)
  • Photocopy of 2 valid IDs – front & back (government-issued)
  • Clear copy of your Birth Certificate (PSA or NSO)
  • Accomplished HR Forms & Promissory Note (will be provided by KMC’s Onboarding Team

Click here to view the complete list of KMC’s pre-employment requirements.

KMC Careers

If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!

We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.

KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.

Work with Us. Grow with Us.

KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.

Our Culture

At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.

We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.

Life within KMC: Work Hard Party Harder

At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.

We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!

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