MIGRATION COORDINATOR
Make your next big career move by applying as KMC Solutions' next MIGRATION COORDINATOR
Be the liaison between Immigration Advisors and Migration Downunder clients to ensure a seamless and successful visa application process.
On top of your salary, here are the exciting benefits you can look forward to:
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The main responsibilities of a MIGRATION COORDINATOR include:
Stakeholder Relationships
Contribute to the positive experience of clients by providing clear and consistent communication of their visa application progress
- Professional and courteous customer service provided to clients via phone and in person
- Clear and responsive support provided to clients to ensure the successful relay of information between them and the Registered Migration Agents (RMA) and/or Lawyer
- Clients supported to prepare and complete accurate visa documentation to ensure legislative requirements are met prior to lodgement
- Client corrections managed and outstanding documentation followed up promptly
- Ensure client enquiries via phone or email are responded to within one business day
- RMA’s & Lawyer’s (“Immigration Advisors”) supported through proactive communication to clients, progress and/or delays clearly communicated
- Confidently and professionally represent Migration Downunder to existing and potential clients and various external stakeholders
Immigration Related Administration
Ensure client documentation and visa processing proceeds while adhering to Migration Downunder standards
- All-round support to Immigration Advisors including drafting application forms, recording further information needed, naming and uploading supporting documents, lodging applications, drafting client correspondence for Immigration Advisor review
- Administration requests from Visa Operations Lead or Immigration Advisors or management completed promptly and enthusiastically
- Assistance provided to Immigration Advisors to ensure corrections to visa applications are completed and outstanding documentation is sourced and lodged
- Assist with Client checklists and documentation sent within one business day (or within 24 hours), as practicable
- Assistance provided to Immigration Advisors to ensure ongoing, efficient client management
- Ad hoc administration tasks assigned by VO Team Lead or Immigration Advisor
Quality Control
Monitor, maintain and ensure the quality of Migration Downunder’s visa applications; ensure systems are maintained to meet required legislative standards
- All email requests actioned, documents saved to client files and VO Team Lead or Immigration Advisors notified of progress and actions completed
- Client files and application progress reviewed regularly to ensure all Migration Downunder standards are met
- Gaps, issues or concerns immediately raised with the appropriate Immigration Advisor or Vo Team Lead
- Migration Manager files maintained in collaboration with internal stakeholders
To apply, you must be an expert on the following requirements:
- Migration Assistant experience desirable but not essential
- Administration Qualification (desirable)
- Demonstrated Migration software systems experience (desirable)
- Demonstrated Microsoft Office suite experience
- Customer service experience required
- Attention to detail
- Organisation skills
- Excellent verbal and written communication skills
- Ability to work to strict deadlines and manage various demands
The successful candidate must submit the following pre-employment requirements
- Scanned copy of valid NBI Clearance
- Accomplished Medical or PEME Slip (covered by KMC)
- 2x2 & Half body picture with white background
- Proof of government numbers (TIN, SSS, Pag-ibig, & Philhealth)
- Photocopy of 2 valid IDs – front & back (government-issued)
- Clear copy of your Birth Certificate (PSA or NSO)
- Accomplished HR Forms & Promissory Note (will be provided by KMC’s Onboarding Team
Click here to view the complete list of KMC’s pre-employment requirements.
KMC Careers
If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!
We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.
KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.
Work with Us. Grow with Us.
KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.
Our Culture
At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.
We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.
Life within KMC: Work Hard Party Harder
At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.
We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!
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