NETWORK OPERATIONS SPECIALIST
Make your next big career move by applying as KMC Solutions' next NETWORK OPERATIONS SPECIALIST
The Operations Analyst II position on our NOC team is responsible for the support of client configuration requests, break/fix troubleshooting and change management of PDI Managed Security Services. This role is part of a 24/7/365 team dedicated to supporting PDI’s clients and ensuring these services are up and in a healthy state.
The ideal candidate will have at least 1-3 years of hands-on experience with firewall configuration and troubleshooting, network architecture and design, and an understanding of networking concepts.
On top of your salary, here are the exciting benefits you can look forward to:
- Flexible hours
- Extra time off
- Recognition for exemplary work
- Certification cost reinburstment for computer networking and related fields
- Team collaborations
- One-on-one meetings
The main responsibilities of a NETWORK OPERATIONS SPECIALIST include:
- Remediate network connectivity and device issues for clients
- Troubleshoot client network device issues related to in-scope managed services
- Conduct investigations into issues and escalate Level II and engineering team necessary or required
- Work with vendors on the resolution of support tickets
- Work on projects as assigned by management
- Perform upgrades and patch management on network devices as required
- Process calls/emails/portal-created tickets
- Perform initial triage on break/fix issues from clients
- Basic configuration and troubleshooting of PDI’s managed products and services
- Process NOC connectivity and availability alerts for program clients
- Provide coverage to assist ServiceDesk functionality including tickets, calls, account maintenance
- Document all actions in cases to effectively communicate information internally and to client
- Submit appropriate bug, support and feature requests
- Attend relevant meetings and take notes as needed
- Follow appropriate triage processes to escalate issues if necessary
- Run and understand SIEM Reports
- End-user Support User Portal and SIEM tools
To apply, you must be an expert on the following requirements:
- Bachelor’s or Master’s degree in Engineering, Information Technology, or Computer Science, High School Diploma or GED required
- Network+, Security+, CCNA, Linux+, CCENT, CySA+, A+ ITIL or any ITSM framework certification, Cisco, Fortinet, and Palo Alto vendor certifications
- Automation experience using PowerShell, batch files, or similar scripting tools
- Technical knowledge and hands-on experience in:
- Routers, switches, and firewalls (including Fortinet, Palo Alto, SonicWall, Meraki)
- Windows Command Line and Linux
- PowerShell and Active Directory
- FortiSuite
- Endpoint protection tools (SentinelOne, CrowdStrike, Carbon Black)
- Wireless controllers and access points
- Windows Event Logs
- Wireshark
- MS Office applications
- Ticketing systems
It will also be favorable if you are knowledgeable in:
- Additional relevant knowledge or experience related to the above requirements will be considered an advantage.
The successful candidate must submit the following pre-employment requirements
- Scanned copy of valid NBI Clearance
- Accomplished Medical or PEME Slip (covered by KMC)
- 2x2 & Half body picture with white background
- Proof of government numbers (TIN, SSS, Pag-ibig, & Philhealth)
- Photocopy of 2 valid IDs – front & back (government-issued)
- Clear copy of your Birth Certificate (PSA or NSO)
- Accomplished HR Forms & Promissory Note (will be provided by KMC’s Onboarding Team
Click here to view the complete list of KMC’s pre-employment requirements.
KMC Careers
If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!
We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.
KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.
Work with Us. Grow with Us.
KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.
Our Culture
At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.
We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.
Life within KMC: Work Hard Party Harder
At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.
We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!
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