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NOC LEAD / ENGINEER

XTN-A6E5359

City
Muntinlupa, Philippines
Schedule
Office Location
ONE GRIFFINSTONE

Make your next big career move by applying as KMC Solutions' next NOC LEAD / ENGINEER

Key Responsibilities

Team Leadership & Coordination

  • Provide daily supervision, guidance, and technical support to NOC and infrastructure engineers.

  • Act as the primary escalation point for incidents, service interruptions, and technical issues.

  • Coordinate shift coverage, daily task assignments, and workload distribution.

  • Support training and mentorship of junior team members.

Incident & Operations Management

  • Monitor infrastructure performance and respond to alerts in a timely manner.

  • Lead the team in troubleshooting and resolving high-priority incidents.

  • Ensure proper documentation, incident reports, and handover notes.

  • Maintain operational dashboards, runbooks, and SOPs.

Storage Administration (Primary Technical Focus)

  • Perform hands-on administration of SAN/NAS storage systems, including provisioning, performance tuning, and capacity management.

  • Handle LUN creation, zoning, masking, and storage mapping.

  • Conduct routine health checks, monitor performance, and address storage-related incidents.

  • Support backup, restore, and replication processes.

Infrastructure Support

  • Assist in maintaining and supporting servers, virtualization platforms, and network components.

  • Work closely with network, server, and security teams during incidents or planned changes.

  • Perform scheduled maintenance, patching, and system upgrades.

Monitoring & Optimization

  • Improve monitoring alerts, thresholds, and dashboards for proactive issue detection.

  • Suggest and implement operational improvements to enhance system stability.

  • Identify automation opportunities to streamline routine tasks.

Documentation & Reporting

  • Ensure system diagrams, configurations, and asset inventories are kept up to date.

  • Provide regular operational and incident reports to the Infrastructure Manager.

  • Track team performance metrics and contribute to process improvements.

On top of your salary, here are the exciting benefits you can look forward to:

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The main responsibilities of a NOC LEAD / ENGINEER include:

Key Responsibilities

Team Leadership & Coordination

  • Provide daily supervision, guidance, and technical support to NOC and infrastructure engineers.

  • Act as the primary escalation point for incidents, service interruptions, and technical issues.

  • Coordinate shift coverage, daily task assignments, and workload distribution.

  • Support training and mentorship of junior team members.

Incident & Operations Management

  • Monitor infrastructure performance and respond to alerts in a timely manner.

  • Lead the team in troubleshooting and resolving high-priority incidents.

  • Ensure proper documentation, incident reports, and handover notes.

  • Maintain operational dashboards, runbooks, and SOPs.

Storage Administration (Primary Technical Focus)

  • Perform hands-on administration of SAN/NAS storage systems, including provisioning, performance tuning, and capacity management.

  • Handle LUN creation, zoning, masking, and storage mapping.

  • Conduct routine health checks, monitor performance, and address storage-related incidents.

  • Support backup, restore, and replication processes.

Infrastructure Support

  • Assist in maintaining and supporting servers, virtualization platforms, and network components.

  • Work closely with network, server, and security teams during incidents or planned changes.

  • Perform scheduled maintenance, patching, and system upgrades.

Monitoring & Optimization

  • Improve monitoring alerts, thresholds, and dashboards for proactive issue detection.

  • Suggest and implement operational improvements to enhance system stability.

  • Identify automation opportunities to streamline routine tasks.

Documentation & Reporting

  • Ensure system diagrams, configurations, and asset inventories are kept up to date.

  • Provide regular operational and incident reports to the Infrastructure Manager.

  • Track team performance metrics and contribute to process improvements.

To apply, you must be an expert on the following requirements:

Technical Skills

  • Strong hands-on expertise with Storage technologies (e.g., NetApp, Dell EMC, HPE, Pure Storage).

  • Solid understanding of SAN (FC, iSCSI) and NAS (NFS/SMB) concepts.

  • Experience with backup solutions (Veeam, CommVault, Veritas, etc.).

  • Working knowledge of:

    • Windows/Linux servers

    • VMware or Hyper‑V

    • Basic networking and troubleshooting

    • Monitoring tools (examples: SolarWinds, PRTG, Zabbix)

Leadership Skills

  • Experience providing technical guidance or acting as a senior-level escalation point.

  • Strong communication skills, especially during incident handling.

  • Ability to work in 24x7 operations and support shift-based teams.

Education & Experience

  • 4–6 years of relevant experience in NOC or infrastructure operations.

  • Prior experience acting as team lead, shift lead, or senior engineer preferred.

  • ITIL certification is a plus.

  • Storage or virtualization certifications are preferred.

It will also be favorable if you are knowledgeable in:

Preferred Attributes

  • Strong sense of ownership and urgency during incidents.

  • Good analytical and troubleshooting skills.

  • Ability to work under pressure and multitask.

  • Passion for continuous improvement and quality service delivery.

 

The successful candidate must submit the following pre-employment requirements

  • Scanned copy of valid NBI Clearance
  • Accomplished Medical or PEME Slip (covered by KMC)
  • 2x2 & Half body picture with white background
  • Proof of government numbers (TIN, SSS, Pag-ibig, & Philhealth)
  • Photocopy of 2 valid IDs – front & back (government-issued)
  • Clear copy of your Birth Certificate (PSA or NSO)
  • Accomplished HR Forms & Promissory Note (will be provided by KMC’s Onboarding Team

Click here to view the complete list of KMC’s pre-employment requirements.

KMC Careers

If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!

We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.

KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.

Work with Us. Grow with Us.

KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.

Our Culture

At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.

We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.

Life within KMC: Work Hard Party Harder

At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.

We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!

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