ONBOARDING TEAM LEAD
Make your next big career move by applying as KMC Solutions' next ONBOARDING TEAM LEAD
Eightcap is a dynamic online trading provider focused on delivering great trading tools and professional trading insight to enable smarter trading. With a commitment to excellence and a passion for delivering trading technology directly to clients and via our network of strategic partners, we blend the agility of a fintech innovator with the trust and stability of a regulated financial
institution.
Our mission is to empower clients to succeed in the markets through seamless, secure, and intuitive trading experiences. With a fast-paced, collaborative, and innovative culture, Eightcap continues to evolve as a leader in the online trading space.
Recently recognised as Broker of the Year 2024 and Best Partner and Affiliate Program 2025 at the Global Forex Awards, we pride ourselves on innovation, outstanding customer service, and unwavering integrity in everything we do.
We are seeking an experienced and proactive Client Onboarding Team Leader to manage, mentor, and lead the Client Onboarding Administration team. This role is crucial for ensuring the efficient, accurate, and compliant onboarding of all new client accounts and maintaining high standards of
client data integrity.
The Team Leader will be instrumental in driving continuous process improvement and acting as a key escalation point, thereby empowering the team and contributing to the company’s mission of providing an exceptional client experience.
On top of your salary, here are the exciting benefits you can look forward to:
- We are inquisitive, and through perseverance and learning, we uncover new possibilities for innovation, discovery and delivery beyond expectations.
- At Eightcap, we celebrate our different perspectives, our varied thoughts and creative talents, which enables us to develop and expand our reach to corner the market.
- At Eightcap, at our core, we are answerable to our customers and to each other, and we continually pursue credibility and integrity in everything we do.
- At Eightcap, we easily pivot to accomplish expanded priorities through our agile way of working and provide efficiencies that are centred on customer needs.
- At Eightcap, we are polite in our interactions, we listen to each other and share insights in ways that are thoughtful and empathetic, whilst appreciating differences in perspectives and opinions.
The main responsibilities of a ONBOARDING TEAM LEAD include:
Leadership & Management
- Lead, mentor, and manage the daily operations of the Client Onboarding Administrator team.
- Conduct regular one-on-one meetings, performance reviews, and manage team development.
- Serve as the primary escalation point for complex application issues, account configuration queries, and client onboarding disputes.
- Work closely with the Compliance team and Client Onboarding Manager to align onboarding practices with business growth goals.
Operations & Compliance
- Oversee the processing of new account applications and ensure timely and accurate client onboarding.
- Ensure the team consistently meets all industry and company standards for Anti-Money Laundering (AML) and Know Your Customer (KYC) compliance.
- Manage and respond to internal queries from departments (e.g., Sales, Compliance) related to account management and client onboarding status.
- Review and ensure the accuracy of client information maintained across all systems.
Process Improvement & Strategy
- Identify opportunities for process efficiencies and lead the creation and implementation of new or updated procedures and processes for client onboarding.
- Develop training materials and conduct regular training sessions for the team on new systems, regulatory changes, and process updates.
- Monitor team performance against key metrics (e.g., speed and accuracy of onboarding) and report on performance to the Client Onboarding Manager.
To apply, you must be an expert on the following requirements:
- Proven experience in a leadership or supervisory role within a financial services or regulatory environment.
- Previous experience as a Client Onboarding Administrator or Senior
Administrator. - Extensive experience with client onboarding, account administration,
or client service. - Deep understanding of AML/KYC regulatory requirements and best
practices. - Exceptional written and verbal communication skills.
- Demonstrated ability to think analytically, troubleshoot complex
issues, and drive process improvements. - Strong organisational skills with the ability to multitask, prioritise team
workload, and meet tight deadlines. - High level of computer literacy and data management skills.
It will also be favorable if you are knowledgeable in:
- Experience with specific trading or financial services CRM/onboarding
software. - Tertiary qualification in Business, Finance, Law, or a related field.
The successful candidate must submit the following pre-employment requirements
- Scanned copy of valid NBI Clearance
- Accomplished Medical or PEME Slip (covered by KMC)
- 2x2 & Half body picture with white background
- Proof of government numbers (TIN, SSS, Pag-ibig, & Philhealth)
- Photocopy of 2 valid IDs – front & back (government-issued)
- Clear copy of your Birth Certificate (PSA or NSO)
- Accomplished HR Forms & Promissory Note (will be provided by KMC’s Onboarding Team
Click here to view the complete list of KMC’s pre-employment requirements.
KMC Careers
If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!
We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.
KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.
Work with Us. Grow with Us.
KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.
Our Culture
At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.
We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.
Life within KMC: Work Hard Party Harder
At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.
We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!
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