TEAMS

SPACES

CAREERS

OPERATIONS MANAGER

XTN-D420678

Salary
8,000 - 100,000/Mo
City
Taguig City, Philippines
Schedule
Office Location
CYBER SIGMA
Salary
8,000 - 100,000 Monthly

Make your next big career move by applying as KMC Solutions' next OPERATIONS MANAGER

We are seeking an experienced and results-driven Operations Manager to oversee and coordinate multi-functional teams across the organisation. This role will be responsible for managing a team of approximately 40 employees across Customer Care, Email & Webchat Support, Marketing, Data Analytics, and Finance functions. The ideal candidate will be a strong people leader with proven experience managing diverse teams, driving operational efficiency, improving performance metrics, and ensuring cross departmental collaboration.

On top of your salary, here are the exciting benefits you can look forward to:

  • Health Insurance/HMO
  • Enjoy unlimited MadMax Coffee
  • Diverse learning & growth opportunities
  • Accessible Cloud HR platform (Sprout)
  • Above standard leaves

The main responsibilities of a OPERATIONS MANAGER include:

Leadership & Team Management

  • Lead, mentor, and develop a team of 40 staff across multiple departments.
  • Set clear performance objectives and KPIs aligned with business goals.
  • Conduct regular performance reviews, coaching, and succession planning.
  • Foster a culture of accountability, collaboration, and continuous improvement.

Operational Oversight

  • Oversee day-to-day operations across customer support, marketing, analytics, and finance functions.
  • Ensure service levels, response times, and quality standards are consistently met.
  • Identify operational inefficiencies and implement process improvements.
  • Develop and implement scalable systems and workflows.


Performance & Data Management

  • Work closely with Data Analysts to monitor performance metrics and business insights.
  • Translate data into actionable operational strategies.
  • Produce regular reports for senior leadership.


Financial & Commercial Oversight

  • Collaborate with Finance to manage budgets, cost controls, and forecasting.
  • Identify cost-saving opportunities while maintaining service quality.
  • Support revenue growth initiatives through operational optimisation.

Cross‑Functional Collaboration

  • Align Marketing initiatives with operational capacity and customer demand.
  • Ensure effective communication between departments.
  • Drive projects that improve overall organisational efficiency.

To apply, you must be an expert on the following requirements:

Skills & Experience Required

  • Minimum 3–5 years’ experience in an Operations Manager or Senior Team Leadership role.
  • Experience managing large, multi-functional teams (30+ staff preferred).
  • Strong leadership and people management skills.
  • Data-driven mindset with the ability to interpret performance metrics.
  • Experience working across customer service, marketing, analytics, and finance functions.
  • Excellent organisational, communication, and problem-solving skills.
  • Ability to manage competing priorities in a fast-paced environment.

Education
Bachelor’s degree in Business, Operations Management, Finance, Marketing, or a related field

Personal Attributes

  • Confident decision-maker with the ability to inspire and lead large, diverse teams.
  • Focused on achieving targets, improving performance, and delivering measurable outcomes.
  • Excellent planning, prioritisation, and time management skills.
  • Clear, professional communicator across all levels of the organisation.
  • Understands how operational performance impacts financial and business results.
  • Takes ownership of results and leads by example.

It will also be favorable if you are knowledgeable in:

As previosuly mentioned.

The successful candidate must submit the following pre-employment requirements

  • Scanned copy of valid NBI Clearance
  • Accomplished Medical or PEME Slip (covered by KMC)
  • 2x2 & Half body picture with white background
  • Proof of government numbers (TIN, SSS, Pag-ibig, & Philhealth)
  • Photocopy of 2 valid IDs – front & back (government-issued)
  • Clear copy of your Birth Certificate (PSA or NSO)
  • Accomplished HR Forms & Promissory Note (will be provided by KMC’s Onboarding Team

Click here to view the complete list of KMC’s pre-employment requirements.

KMC Careers

If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!

We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.

KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.

Work with Us. Grow with Us.

KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.

Our Culture

At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.

We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.

Life within KMC: Work Hard Party Harder

At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.

We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!

No account yet

Sign up to view exciting career opportunities!

Refer A Friend