DrayNow is seeking a fulltime After Hours Operations Specialist with excellent customer service skills to directly manage the real-time execution of a cutting-edge digital intermodal marketplace currently revolutionizing the freight industry. You will be providing professional customer service and ensuring the smooth completion of orders.

With the help of game-changing technology, DrayNow Operations Specialists work to actively optimize delivery operations and provide top-level customer service to our customers (truckers / carriers, and freight shippers such as 3PLs and brokers, etc.). If the thought of being on the front lines of the revolution of an industry sounds like something you would like to do every day, then we would like to hear from you.  

• Great enviroment and a team that is always willing to help. 
• Learn a different perspective of logistics. 
• Grow with our developing technology. 

• Customer Service, phone and email support, with carriers and drivers to ensure smooth completion of orders
• Follow protocol to ensure brokers, drivers and orders are set up for success
• Provide professional, empathetic support to customer and driver inquiries, and utilize proper protocol to resolve issues
• Proactively identify and solve issues
• Ensure all documentation are correct and in order
• Identify and document customer and driver behavior that is detrimental to the platform

• Bachelors degree.
• 1-4 years of experience in Customer Service, Support and/or Operations.
• Logistics, Supply Chain and/or Intermodal experience.  
• 1-4 years of Customer Service, Support and/or Operations experience.
• Logistics, Supply Chain and/or Intermodal experience.
• Effective Multi-Tasker: Able to drive performance while juggling multiple tasks at once
• Proactive Problem Solver: Seeks out potential issues and resolves them before they become failures
• Tech-Savvy: Microsoft Office (Word, Excel).  Comfortable navigating software applications
• Top-Notch Communicator: Clear, concise, friendly and helpful
• Attention to Detail: Nothing slips by you, you’re a hawk
• Positive Attitude: Always finding the silver lining; the glass is half full
• Wants to Win: Wants the ball, refuses to stay knocked down and loves living on the edge of the impossible
• Thrives in a Fast-Paced Environment: At their best when things become intense
• Coachable: Passionately and collaboratively pursues growth and improvement
• Treats People with Respect: Always professional and courteous

• Work well independently as this is an After hours position. 
• Self motivator. 

• Scanned copy of valid NBI Clearance
• Accomplished Medical or PEME Slip (covered by KMC)
• 2x2 & Half body picture with white background
• Proof of government numbers (TIN, SSS, Pag-ibig, & Philhealth)
• Photocopy of 2 valid IDs – front & back (government-issued)
• Clear copy of your Birth Certificate (PSA or NSO)
• Accomplished HR Forms & Promissory Note (will be provided by KMC’s Onboarding Team

If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!

We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.

KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.

KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.

At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.

We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.

At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.

We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!