We are seeking a detail-oriented and proactive Order Management Specialist to join our team. This role is essential in ensuring the seamless processing of customer orders from receipt through to fulfillment, while maintaining a high level of customer satisfaction. The ideal candidate will possess strong organizational skills, a keen eye for detail, and the ability to work in a fast-paced environment.

• Review and validate order information for completeness and accuracy.
• Coordinate with internal teams (Sales, Finance, Operations, and Customer Success) to resolve any order-related issues.
• Monitor order status and provide updates to relevant stakeholders.
• Maintain accurate and up-to-date records of all orders and related documentation.
• Assist in the development and implementation of order management policies and procedures to improve efficiency and effectiveness.
• Analyze order management metrics and generate reports to identify trends and areas for improvement.
• Participate in special projects and initiatives as needed.

• 3+ years of experience in order management, customer service, or a related role.
• Strong organizational skills with a high attention to detail.
• Excellent communication skills, both written and verbal, with the ability to effectively collaborate with cross-functional teams.
• Proficiency in using order management systems and software (e.g., Salesforce, SAP, or equivalent).
• Ability to multitask and prioritize in a fast-paced environment.
• Problem-solving skills with a proactive approach to addressing issues.
• Strong analytical skills and the ability to interpret data.
• Team player with the ability to work independently.
• Experience working in a fast-paced, high-growth SaaS company is a plus.

• Scanned copy of valid NBI Clearance
• Accomplished Medical or PEME Slip (covered by KMC)
• 2x2 & Half body picture with white background
• Proof of government numbers (TIN, SSS, Pag-ibig, & Philhealth)
• Photocopy of 2 valid IDs – front & back (government-issued)
• Clear copy of your Birth Certificate (PSA or NSO)
• Accomplished HR Forms & Promissory Note (will be provided by KMC’s Onboarding Team

If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!

We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.

KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.

KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.

At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.

We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.

At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.

We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!