ORDER MANAGEMENT LEAD
Make your next big career move by applying as KMC Solutions' next ORDER MANAGEMENT LEAD
As an Order Management Analyst, you will be a critical part of the Company’s day-to-day and month-end close processes, reporting, and operational procedures. As a member of the broader Accounting team, the ideal candidate will be detail-oriented, a self-starter who can work independently, and meet deadlines in a fast paced environment. This role will report to the Order Management Manager.
On top of your salary, here are the exciting benefits you can look forward to:
- Health Insurance/HMO
- Enjoy unlimited MadMax Coffee
- Diverse learning & growth opportunities
- Accessible Cloud HR platform (Sprout)
- Above standard leaves
The main responsibilities of a ORDER MANAGEMENT LEAD include:
- Lead our order management team based in Manila by guiding on best practices and making decisions based on policies and procedures
- Work with Order Management manager on building reports and dashboards to track team performance and KPI’s
- Onboard and invoice customers from our billing platform
- Coordinate with Sales Ops and Account Executives validating data integrity within Salesforce against contracts
- Triage, resolve, and provide outstanding internal support on order management areas
- Collaborate with internal teams on automation and process enhancement projects, such as UAT testing
- Identify any non-standard contract term and collaborate with the Revenue Accounting team to ensure appropriate revenue recognition
- Develop processes & create documentation library policies related to order management
- Oversee provisioning and ensure the timely delivery of product; serve as the point of escalation if there are any issues with delivery
- Participate in the development of metrics and system capabilities to better reconcile and report on global orders related data
- Participate in or manage ad-hoc projects
To apply, you must be an expert on the following requirements:
- 4+ years of experience in order management
- 1+ years of experience in a supervisory role
- Experience working for a fast-paced SaaS technology business
- Experience working with a payment processor (e.g. Stripe, Square, Paypal, Recurly etc.)
- Experience with an ERP system, preferably Netsuite
- Experience with a CRM system, preferably Salesforce
- Excellent verbal and written communication skills
- Strong analytical and problem-solving skills, detail oriented with emphasis on accuracy
- Strong Excel skills
The successful candidate must submit the following pre-employment requirements
- Scanned copy of valid NBI Clearance
- Accomplished Medical or PEME Slip (covered by KMC)
- 2x2 & Half body picture with white background
- Proof of government numbers (TIN, SSS, Pag-ibig, & Philhealth)
- Photocopy of 2 valid IDs – front & back (government-issued)
- Clear copy of your Birth Certificate (PSA or NSO)
- Accomplished HR Forms & Promissory Note (will be provided by KMC’s Onboarding Team
Click here to view the complete list of KMC’s pre-employment requirements.
KMC Careers
If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!
We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.
KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.
Work with Us. Grow with Us.
KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.
Our Culture
At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.
We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.
Life within KMC: Work Hard Party Harder
At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.
We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!
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RECRUITMENT PROCESS
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Self-recorded Interview
Recruiter Interview
Hiring Manager Interview