Make your next big career move by applying as KMC Solutions’ next OSS Lead 1!

OSS Lead 1 is responsible for providing technical assistance to all end-users and IT infrastructure support. His/her main responsibility is to ensure all IT related issues or requests are being facilitated.  

On top of your salary, here are the exciting benefits you can look forward to:

Competitive salary and benefits
HMO + free dependent
Access to KMC's exclusive pantry (MadMax Coffee, Fresh Fridge)
Diverse learning & growth opportunities
Accessible Cloud HR platform (Sprout)
Above standard leaves

The main responsibilities of a OSS Lead 1 include:

Handling client escalations onsite  
May be called on to oversee junior members of OSS team 
Providing second-line investigation and diagnosis 
Resolving and closing incidents/service requests as per help desk procedures & allocated timelines 
Escalating unresolved incidents/service requests within agreed timescales 
Logging relevant incident/service request details per help desk procedures 
Communicating with client regarding incident progress 
Ensuring tickets are always updated until issues are resolved 
Conducting hardware and software maintenance and support 
Performing IMAC (Install, Move, Add and Change) 
Local network support and/or assists centralized Network team 
Working knowledge of office automation products and computer peripherals, like biometric, CCTV, printers and scanners 
Assisting Asset Management Team in inventory of IT assets 
Performing deployment and movement of IT assets 
Performing additional task that may be assigned by the immediate supervisor

To apply, you must be an expert on the following requirements:

Excellent customer interface skills 
Good interpersonal communication skills 
Understanding of customer satisfaction principles and practices 
Ability to write technical support documentation 
Team player 
Ability to work under pressure 
Good organizational and time management skills 
Good analytical and problem-solving skills 
Maintains strong attention to detail in high-pressure situations 
Strong communications skills, both written and oral 
Has leadership skills

Make your next big career move by applying as KMC Solutions’ next OSS Lead 1!

On top of your salary, here are the exciting benefits you can look forward to:

The main responsibilities of a OSS Lead 1 include:

To apply, you must be an expert on the following requirements:

It will also be favorable if you are knowledgeable in:

OSS LEAD 1

OSS LEAD 1

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