OSS MANAGER
Make your next big career move by applying as KMC Solutions' next OSS MANAGER
OSS Manager will be responsible for the operational support of different locations and people management
On top of your salary, here are the exciting benefits you can look forward to:
- You’ll be interacting with key players such as C-level executives from enterprise-level organizations which can expand your skills and network.
- Making sound decision-making and flexibility to ensure team dynamics and productivity.
- Competitive salary and benefits
- HMO + free dependent
- Access to KMC's exclusive pantry (MadMax Coffee, Fresh Fridge)
- Diverse learning & growth opportunities
- Accessible Cloud HR platform (Sprout)
- Above standard leaves
The main responsibilities of a OSS MANAGER include:
Duties and Responsibilities:
· Oversees several KMC sites in different locations
· Handles client escalations onsite
· Oversees junior members of OSS team
· Manage workforce scheduling
· Provides third-line investigation and diagnosis
· Help Resolves and closes incidents/service requests as per help desk procedures & allocated timelines
· Escalates unresolved incidents/service requests within agreed timescales
· Logs relevant incident/service request details per help desk procedures
· Communicates with clients regarding incident progress
· Ensures tickets are always updated until issues are resolved
· Working knowledge of office automation products and computer peripherals for common areas, conference rooms, server rooms and other IT assets on where located.
· Handles performance management tasks including providing feedback, coaching, and performance reviews
· Performs additional task that may be assigned by the immediate supervisor
To apply, you must be an expert on the following requirements:
Minimum Competencies:
· Able to work flexible hours on a rotating schedule including evenings, holidays and weekend.
· Willing to be assigned to any location.
· Ability to work as a team player within a department as well as with other departments.
· Good customer service skills.
· Good verbal and written communication skills, including effective listening skills and ability to communicate accurately and effectively in person, over the telephone, through email and other business correspondence.
· Ability to retain detailed information.
· Ability to solve problems
· Ability to work in a fast-paced, high-growth environment
· Excellent customer support skill
It will also be favorable if you are knowledgeable in:
Minimum Qualifications:
· Candidate must possess at least Bachelor's/College Degree in Computer Science/Information Technology or equivalent
· 3+ years in people management
· 5+ years in IT Support including IP phones, desktops, laptops, applications, Wi-Fi, and system setups
· Experienced with systems/network engineering including routers, switches, and firewalls
· Experienced with Microsoft 365 products such as Outlook, Onedrive, Sharepoint and Teams
· Experienced with Windows10-11 and Windows Server Active Directory
· Cisco, Microsoft, Comptia or ITIL Certification is a plus
The successful candidate must submit the following pre-employment requirements
- Scanned copy of valid NBI Clearance
- Accomplished Medical or PEME Slip (covered by KMC)
- 2x2 & Half body picture with white background
- Proof of government numbers (TIN, SSS, Pag-ibig, & Philhealth)
- Photocopy of 2 valid IDs – front & back (government-issued)
- Clear copy of your Birth Certificate (PSA or NSO)
- Accomplished HR Forms & Promissory Note (will be provided by KMC’s Onboarding Team
Click here to view the complete list of KMC’s pre-employment requirements.
KMC Careers
If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!
We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.
KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.
Work with Us. Grow with Us.
KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.
Our Culture
At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.
We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.
Life within KMC: Work Hard Party Harder
At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.
We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!
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