Outsourcing
OSS TECH 1
- SITE
- ONE AYALA
Make your next big career move by applying as KMC Solutions’ next OSS TECH 1
OSS Tech 1 is responsible for providing technical assistance to all end-users and IT infrastructure support. His/her main responsibility is to ensure all IT related issues or requests are being facilitated.
On top of your salary, here are the exciting benefits you can look forward to:
The main responsibilities of a OSS TECH 1 include:
- Provides first-line investigation and diagnosis
- Resolves and closes incidents/service requests as per help desk procedures & allocated timelines
- Escalates unresolved incidents/service requests within agreed timescales
- Logs relevant incident/service request details per help desk procedures
- Communicates with client regarding incident progress
- Ensures tickets are always updated until issues are resolved
- Conducts hardware and software maintenance and support
- Performs IMAC (Install, Move, Add and Change)
- Local network support and/or assists centralized Network team
- Working knowledge of office automation products and computer peripherals, like biometric, CCTV, printers and scanners
- Assists Asset Management Team in inventory of IT assets
- Performs deployment and movement of IT assets
- Performs additional task that may be assigned by the immediate supervisor
To apply, you must be an expert on the following requirements:
- Candidate must possess at least Bachelor's/College Degree in Computer Science/Information Technology or equivalent
- 1-year experience as technical support
- Knowledgeable in MS-Windows Environment, MS-Office and Office 365 applications
- Willing to be assigned to multiple locations
- Excellent in English communication skills both verbal and written
- Willing to work on shifting schedule, Holiday, weekends and Night shift
- Experience and knowledge in Active Directory and ticketing systems is a plus
It will also be favorable if you are knowledgeable in:
The successful candidate must submit the following pre-employment requirements
- Scanned copy of valid NBI Clearance
- Accomplished Medical or PEME Slip (covered by KMC)
- 2x2 & Half body picture with white background
- Proof of government numbers (TIN, SSS, Pag-ibig, & Philhealth)
- Photocopy of 2 valid IDs – front & back (government-issued)
- Clear copy of your Birth Certificate (PSA or NSO)
- Accomplished HR Forms & Promissory Note (will be provided by KMC’s Onboarding Team
Click here to view the complete list of KMC’s pre-employment requirements.
KMC Careers
If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!
We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.
KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.
Work with Us. Grow with Us.
KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.
Our Culture
At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.
We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.
Life within KMC: Work Hard Party Harder
At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.
We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!
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