PARTNER OPERATIONS ANALYST
Make your next big career move by applying as KMC Solutions' next PARTNER OPERATIONS ANALYST
We are growing our partner operations team. This role requires a mix of technical know-how and business acumen. The candidate will be the central support for our partner ecosystem — Channel, Cloud Marketplace, MSP/MSSP, GSI, Technology Alliance and referral partners. This hands-on strategic role ensures flawless onboarding, efficient deal support, data integrity, and operational excellence. Ideal for a proactive problem-solver who thrives in a fast-moving environment.
On top of your salary, here are the exciting benefits you can look forward to:
- Health Insurance/HMO
- Enjoy unlimited MadMax Coffee
- Diverse learning & growth opportunities
- Accessible Cloud HR platform (Sprout)
- Above standard leaves
The main responsibilities of a PARTNER OPERATIONS ANALYST include:
- Support the business in Salesforce management including process and system changes to align with business needs.
- Translate business requirements to technical teams to optimize business processes. Build project plans and execute UAT.
- Respond to ad-hoc requests flowing into partner operations from various teams regarding reporting, system-related troubleshooting, and general support
- Investigate and troubleshoot issues related to processes built in various partner tools (Salesforce, Impartner, Crossbeam, etc.).
- Create and maintain documentation on processes, policies, and relevant training materials
- Build, run, and analyze reports and dashboards for users and managers & in doing so, provide insight into the business
- Manage various tools in the partner tool stack including ecosystem tools and marketplace management platforms
- Manage partner-related processes including partner portal access, MDF & partner incentives
- Assist with the lead to opportunity process in support of the sales and channel teams
- Resolve partner sales, pipeline, and deal registration issues.
- Ensure the integrity of our partner-related business. This person will play a critical role in the audit and compliance function of our Deal Registration process
- Work with efficiency and accuracy while meeting and exceeding SLA’s
To apply, you must be an expert on the following requirements:
- Bachelor's degree required
- 3–5+ years in partner/channel operations, sales operations, or related roles in B2B SaaS or cybersecurity.
- Expertise with CRM/PRM, PowerPoint, and Excel (pivot tables, complex formulas). Salesforce administration experience a plus.
- Understanding of a channel ecosystem including various partner types (Reseller, Distributor, SI, MSP, etc.)
- Experience with SQL or basic database query languages is beneficial
- Strong analytical skills, disciplined attention to detail, highly organized and thorough
- Outstanding interpersonal skills
- Ability to take initiative, work flexibly, and set priorities with minimal direct supervision
- Demonstrated ability to prioritize and manage multiple competing priorities
- High energy level and passion in getting the job done right
It will also be favorable if you are knowledgeable in:
Additional relevant knowledge or experience related to the above requirements will be considered an advantage.
The successful candidate must submit the following pre-employment requirements
- Scanned copy of valid NBI Clearance
- Accomplished Medical or PEME Slip (covered by KMC)
- 2x2 & Half body picture with white background
- Proof of government numbers (TIN, SSS, Pag-ibig, & Philhealth)
- Photocopy of 2 valid IDs – front & back (government-issued)
- Clear copy of your Birth Certificate (PSA or NSO)
- Accomplished HR Forms & Promissory Note (will be provided by KMC’s Onboarding Team
Click here to view the complete list of KMC’s pre-employment requirements.
KMC Careers
If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!
We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.
KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.
Work with Us. Grow with Us.
KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.
Our Culture
At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.
We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.
Life within KMC: Work Hard Party Harder
At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.
We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!
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