PARTNER SUCCESS MANAGER
Make your next big career move by applying as KMC Solutions' next PARTNER SUCCESS MANAGER
On top of your salary, here are the exciting benefits you can look forward to:
- Work from the comfort of your own home
- Comprehensive healthcare benefit for you and your dependents
- Mental wellbeing programs for you and your dependents
- Competitive time off and vacation policy
- Thriving workplace culture centered on caring, diversity, and inclusion
The main responsibilities of a PARTNER SUCCESS MANAGER include:
Drive Partner Onboarding & Success Planning
- Establish clear success plans and onboarding pathways for partner delivery of Adoption & Renewal best practices
- Collaborate with partner teams to define mutual success criteria and outcomes
- Ensure partners are equipped to deliver consistent, high-quality customer experiences from day one
Increase Stickiness Across Partner-Managed Accounts
- Monitor usage trends and customer health signals across partner-managed accounts
- Drive product activation and engagement through AI tooling and Zoom product-specific lifecycle playbooks
- Identify at-risk customers early and enable partners to take proactive action
Support Retention & Expansion Outcomes
- Collaborate with partner Customer Success teams to reduce churn and mitigate risks
- Develop and implement transferable churn initiatives and knowledge transfer programs to enable partners with scalable retention strategies
- Identify and support expansion opportunities within the partner customer base
- Provide strategic guidance on upsell, cross-sell, and renewal motions
Enable Partners with Tools, Training & Telemetry
- Train partners on Zoom CS tooling (e.g., PARi) and customer health dashboards
- Ensure visibility into customer telemetry, usage data, and proactive risk management signals
- Deliver ongoing enablement on product updates, best practices, and success frameworks
Align Cross-Functionally for Scalable Growth
- Integrate partner teams with Zoom Sales, Renewals, and Global Customer Success organizations
- Drive alignment on customer outcomes, messaging, and go-to-market strategy
- Advocate for partner needs internally and champion scalable partner success programs
To apply, you must be an expert on the following requirements:
- 5+ years of experience in Customer Success, Partner Management, or Account Management
- Proven track record of driving retention, expansion, and customer adoption outcomes
- Experience working with channel partners, resellers, or managed service providers
- Strong analytical skills with the ability to interpret customer health data and usage metrics
- Excellent communication and relationship-building skills across internal and external stakeholders
- Ability to train, coach, and enable partner teams on tools and best practices
Preferred
- Experience with SaaS platforms, collaboration tools, or unified communications solutions
- Familiarity with Customer Success tools (e.g. Gainsight)
- Background in partner enablement, training, or program management
- Experience in project management or program coordination
The successful candidate must submit the following pre-employment requirements
- Scanned copy of valid NBI Clearance
- Accomplished Medical or PEME Slip (covered by KMC)
- 2x2 & Half body picture with white background
- Proof of government numbers (TIN, SSS, Pag-ibig, & Philhealth)
- Photocopy of 2 valid IDs – front & back (government-issued)
- Clear copy of your Birth Certificate (PSA or NSO)
- Accomplished HR Forms & Promissory Note (will be provided by KMC’s Onboarding Team
Click here to view the complete list of KMC’s pre-employment requirements.
KMC Careers
If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!
We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.
KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.
Work with Us. Grow with Us.
KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.
Our Culture
At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.
We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.
Life within KMC: Work Hard Party Harder
At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.
We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!
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