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PATIENT APPOINTMENT SCHEDULER:CONCIERGE/CLIN QUEUE

XTN-F2CD301

City
Quezon City, Philippines
Schedule
Office Location
ZETA TOWER

Make your next big career move by applying as KMC Solutions' next PATIENT APPOINTMENT SCHEDULER:CONCIERGE/CLIN QUEUE

The Patient Appointment Scheduler serves as a key point of contact for patients seeking care within the clinic. This role is responsible for coordinating patient appointments, managing inbound and outbound scheduling communications, and ensuring patients are connected with the appropriate provider and level of care in a timely manner.

The ideal candidate possesses strong clinical acumen, exceptional communication skills, and the ability to navigate complex scheduling needs while delivering an outstanding patient experience. This individual must be comfortable interacting with patients, clinical staff, and external partners in a fast-paced healthcare environment.

On top of your salary, here are the exciting benefits you can look forward to:

Annual incentive plan, HMO coverage upon hiring including 2 dependents

The main responsibilities of a PATIENT APPOINTMENT SCHEDULER:CONCIERGE/CLIN QUEUE include:

  • Coordinate and schedule patient appointments across clinic specialties, providers, and locations.
  • Answer inbound calls and assist patients with scheduling, rescheduling, cancellations, and general appointment inquiries.
  • Conduct outbound patient outreach for appointment reminders, follow-up scheduling, waitlist opportunities, and care coordination needs.
  • Review patient information to appropriately match patients with the correct provider, appointment type, and level of care based on clinical protocols and scheduling guidelines.
  • Escalate urgent or clinically concerning patient situations to nursing or clinical staff when appropriate.
  • Accurately enter and maintain patient demographic, insurance, and scheduling information within the electronic medical record (EMR) system.
  • Verify insurance participation and communicate scheduling requirements, referral needs, or authorization requirements to patients.
  • Communicate professionally and compassionately with patients, providers, clinical teams, and external offices.
  • Document scheduling activities and patient communications thoroughly within the EMR.
  • Support organizational goals related to patient access, patient satisfaction, call responsiveness, and operational efficiency.
  • Maintain compliance with HIPAA and organizational confidentiality standards.

To apply, you must be an expert on the following requirements:

Education

  • Bachelor's degree in healthcare administration, business, nursing support, or related field preferred.

Experience

  • Minimum of 2 years of experience in healthcare scheduling, patient access, medical office operations, or clinical coordination required.
  • Experience working in a physician practice, specialty clinic, hospital outpatient setting, or call center preferred.
  • Experience using EMR/practice management systems such as Epic, Athenahealth, or similar platforms preferred.

Knowledge, Skills & Abilities

  • Strong clinical acumen with the ability to understand medical terminology, appointment urgency, and appropriate patient routing.
  • Exceptional verbal and written communication skills with a patient-centered approach.
  • Ability to manage high call volumes and multitask effectively in a fast-paced environment.
  • Strong attention to detail and organizational skills.
  • Ability to exercise sound judgment and professionalism when handling sensitive patient situations.
  • Proficiency with EMR systems, scheduling software, and Microsoft Office applications.
  • Ability to work collaboratively with providers, nursing staff, and administrative teams.
  • Strong problem-solving skills and adaptability in a dynamic healthcare environment.

Physical & Work Environment Requirements

  • Prolonged periods of sitting and computer use.
  • Frequent telephone and electronic communication with patients and staff.

It will also be favorable if you are knowledgeable in:

Preferred Traits for Success

  • Compassionate and patient-focused demeanor.
  • Calm and professional communication style under pressure.
  • Strong sense of accountability and follow-through.
  • Team-oriented mindset with a commitment to excellent patient service.
  • Ability to build trust and confidence with patients through clear and empathetic communication.

The successful candidate must submit the following pre-employment requirements

  • Scanned copy of valid NBI Clearance
  • Accomplished Medical or PEME Slip (covered by KMC)
  • 2x2 & Half body picture with white background
  • Proof of government numbers (TIN, SSS, Pag-ibig, & Philhealth)
  • Photocopy of 2 valid IDs – front & back (government-issued)
  • Clear copy of your Birth Certificate (PSA or NSO)
  • Accomplished HR Forms & Promissory Note (will be provided by KMC’s Onboarding Team

Click here to view the complete list of KMC’s pre-employment requirements.

KMC Careers

If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!

We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.

KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.

Work with Us. Grow with Us.

KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.

Our Culture

At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.

We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.

Life within KMC: Work Hard Party Harder

At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.

We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!

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