PATIENT APPOINTMENT SCHEDULER:REFERRAL COORDINATOR
PATIENT APPOINTMENT SCHEDULER:REFERRAL COORDINATOR
XTN-FDC1650
XTN-FDC1650
- City
- Quezon City, Philippines
- Schedule
ZETA TOWER
ZETA TOWER
ZETA TOWER
ZETA TOWER
ZETA TOWER
ZETA TOWER
Make your next big career move by applying as KMC Solutions' next PATIENT APPOINTMENT SCHEDULER:REFERRAL COORDINATOR
The Patient Appointment Scheduler role serves as the first point of contact for patients referred to the practice by outside providers, employers, urgent care centers, hospitals, athletic trainers, and other referral sources. This role is responsible for accurately entering referral information into the electronic medical record (EMR), initiating patient outreach through automated text messaging and phone communication, and coordinating timely appointment scheduling for orthopedic care.
The ideal candidate is highly organized, customer-service oriented, and comfortable managing a high-volume inbound referral and call environment while ensuring an exceptional patient experience.
On top of your salary, here are the exciting benefits you can look forward to:
Annual incentive plan, HMO coverage upon hire including 2 dependents, 20 days leave credits with 5 unused credits convertible to cash.
The main responsibilities of a PATIENT APPOINTMENT SCHEDULER:REFERRAL COORDINATOR include:
- Receive and process inbound orthopedic referrals from external referral sources via fax, EMR, email, portal, or phone.
- Accurately enter patient demographic, insurance, and referral information into the EMR/practice management system.
- Review referrals for completeness and route urgent or clinically sensitive referrals appropriately.
- Generate and manage patient outreach communications, including text message scheduling invitations and follow-up contact attempts.
- Field inbound calls from referred patients and coordinate appointment scheduling with the appropriate orthopedic provider, specialty, or location.
- Verify insurance participation and obtain necessary referral or authorization information when applicable.
- Coordinate with physician offices, case managers, employers, and other referral partners regarding appointment status and scheduling needs.
- Maintain referral work queues and scheduling dashboards to ensure timely patient access and follow-up.
- Document all patient and referral source communications accurately within the EMR.
- Escalate urgent scheduling concerns, delays in care, or patient complaints to leadership as needed.
- Support organizational goals related to access, patient satisfaction, and referral conversion rates.
- Maintain confidentiality and compliance with HIPAA and organizational policies.
To apply, you must be an expert on the following requirements:
Education
- Associate degree in healthcare administration, business, or related field preferred.
Experience
- Minimum of 1–2 years of experience in healthcare scheduling, patient access, call center operations, or medical office coordination required.
- Experience working with referrals, insurance verification, or orthopedic scheduling preferred.
- Experience using EMR/practice management systems such as Epic, Athenahealth, or similar platforms preferred.
Knowledge, Skills & Abilities
- Strong customer service and communication skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Excellent attention to detail and data entry accuracy.
- Comfortable handling high call volumes and patient outreach activities.
- Ability to work collaboratively with providers, clinical staff, and external referral partners.
- Knowledge of medical terminology and orthopedic specialties preferred.
- Proficiency with Microsoft Office and healthcare technology systems.
Physical & Work Environment Requirements
- Prolonged periods of sitting and computer use.
- Ability to communicate effectively by phone and electronic messaging platforms.
- May require occasional evening or weekend coverage based on operational needs.
It will also be favorable if you are knowledgeable in:
Preferred Traits for Success
- Positive and professional demeanor.
- Strong sense of urgency and follow-through.
- Compassionate approach to patient interactions.
- Ability to remain calm and organized under pressure.
- Team-oriented mindset with a focus on patient access and service excellence.
The successful candidate must submit the following pre-employment requirements
- Scanned copy of valid NBI Clearance
- Accomplished Medical or PEME Slip (covered by KMC)
- 2x2 & Half body picture with white background
- Proof of government numbers (TIN, SSS, Pag-ibig, & Philhealth)
- Photocopy of 2 valid IDs – front & back (government-issued)
- Clear copy of your Birth Certificate (PSA or NSO)
- Accomplished HR Forms & Promissory Note (will be provided by KMC’s Onboarding Team
Click here to view the complete list of KMC’s pre-employment requirements.
KMC Careers
If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!
We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.
KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.
Work with Us. Grow with Us.
KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.
Our Culture
At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.
We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.
Life within KMC: Work Hard Party Harder
At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.
We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!
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