PATIENT AR CALL CENTER MANAGER
PATIENT AR CALL CENTER MANAGER
XTN-C753287
XTN-C753287
- City
- Muntinlupa, Philippines
- Schedule
ONE GRIFFINSTONE
ONE GRIFFINSTONE
ONE GRIFFINSTONE
ONE GRIFFINSTONE
ONE GRIFFINSTONE
ONE GRIFFINSTONE
Make your next big career move by applying as KMC Solutions' next PATIENT AR CALL CENTER MANAGER
The Patient AR Call Center Manager oversees the daily operations of the patient accounts receivable team, ensuring timely follow-up on outstanding insurance claims and patient balances. This role is responsible for driving collections performance, maintaining compliance with US healthcare billing regulations, and developing a high-performing team based in the Philippines.
On top of your salary, here are the exciting benefits you can look forward to:
- Health Insurance/HMO
- Enjoy unlimited MadMax Coffee
- Diverse learning & growth opportunities
- Accessible Cloud HR platform (Sprout)
- Above standard leaves
The main responsibilities of a PATIENT AR CALL CENTER MANAGER include:
Operations & Performance
- Manage day-to-day AR call center operations, including inbound and outbound patient billing and insurance follow-up calls
- Monitor and achieve KPIs such as Days in AR, first-pass resolution rate, collection rate, call handle time, and abandonment rate
- Oversee work queues and ensure claims are worked within payer timelines to prevent timely filing denials
- Identify trends in claim denials and coordinate with coding, billing, and client teams on root cause resolution
Team Leadership
- Recruit, hire, onboard, and retain AR specialists and team leads
- Conduct regular performance reviews, coaching sessions, and coordinate with HR on disciplinary actions as needed
- Develop training programs covering HIPAA, payer-specific rules, denial management, and patient communication
- Foster a culture of accountability, quality, and continuous improvement
Compliance & Quality
- Ensure strict adherence to HIPAA and US healthcare privacy regulations
- Implement and monitor QA processes, including call monitoring and account audits
- Stay current on CMS guidelines, payer policy updates, and Philippine labor law requirements
Client & Stakeholder Management
- Serve as the primary operational point of contact for US-based clients or internal stakeholders
- Provide regular reporting on team performance, AR aging, and collections trends
- Escalate complex billing disputes, payer issues, or patient concerns appropriately
Technology & Process Improvement
- Oversee use of practice management and billing systems (e.g., Go Rev, Athena, AMD)
- Identify and implement workflow improvements to increase efficiency and improve collections benchmark.
- Collaborate with IT and system administrators on tool enhancements or integrations
To apply, you must be an expert on the following requirements:
- Any degree preferable Business Administration / Healthcare Management, or a related field
- 5+ years of experience in US healthcare AR, medical billing, or revenue cycle operations
- 2+ years of experience in Patient collections workflow managing a call center operation.
- 2+ years in a managerial role in a Healthcare BPO or shared services environment
- Strong knowledge of US insurance payers (Medicare, Medicaid, commercial), denial codes, and EOB/ERA interpretation
- Proficiency in English (written and verbal) at a professional business level
- Experience with billing software and MS Office / Google Workspace
It will also be favorable if you are knowledgeable in:
- Familiarity with Philippine call center BPO labor regulations and night shift operations.
- Experience working with US hospital systems, physician groups, or multi-specialty practices.
The successful candidate must submit the following pre-employment requirements
- Scanned copy of valid NBI Clearance
- Accomplished Medical or PEME Slip (covered by KMC)
- 2x2 & Half body picture with white background
- Proof of government numbers (TIN, SSS, Pag-ibig, & Philhealth)
- Photocopy of 2 valid IDs – front & back (government-issued)
- Clear copy of your Birth Certificate (PSA or NSO)
- Accomplished HR Forms & Promissory Note (will be provided by KMC’s Onboarding Team
Click here to view the complete list of KMC’s pre-employment requirements.
KMC Careers
If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!
We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.
KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.
Work with Us. Grow with Us.
KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.
Our Culture
At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.
We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.
Life within KMC: Work Hard Party Harder
At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.
We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!
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