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PEOPLE OPERATIONS LEAD

INT-694E483

City
Taguig City, Philippines
Schedule
Office Location
PICADILLY STAR

Make your next big career move by applying as KMC Solutions' next PEOPLE OPERATIONS LEAD

Role Overview 

The People Operations Lead is responsible for owning the integrity, efficiency, and compliance of all HR operational processes across the employee lifecycle. 

This role serves as the central control point for HR service delivery, ensuring that all transactions, documentation, and case processes are executed accurately, consistently, and within defined service levels. 

The People Operations Lead drives SLA compliance, process discipline, audit readiness, and continuous improvement, enabling the HR Business Partner team to focus on strategic and advisory work. 

On top of your salary, here are the exciting benefits you can look forward to:

  • You’ll be interacting with key players such as C-level executives from enterprise-level organizations which can expand your skills and network.
  • Making sound decision-making and flexibility to ensure team dynamics and productivity.
  • Hybrid work setup
  • Competitive salary and benefits
  • HMO + free dependent
  • Access to KMC's exclusive pantry (MadMax Coffee, Fresh Fridge)
  • Diverse learning & growth opportunities
  • Accessible Cloud HR platform (Sprout)
  • Above standard leaves

The main responsibilities of a PEOPLE OPERATIONS LEAD include:

HR Service Delivery & SLA Management 

  • Oversee execution of all HR operational processes, including:  

  • Employee movements (promotions, transfers, salary adjustments)  

  • Onboarding and offboarding processes  

  • Documentation (COEs, EAAs, employee records)  

  • Payroll-related coordination (payroll adjustments, final pay processing)  

  • Ensure 100% SLA compliance across all HR service requests and transactions  

  • Monitor volume, turnaround time, and service quality  

 

Case Tracking, SLA Governance & Audit 

  • Maintain centralized tracking of all HR cases to ensure timely progress and closure  

  • Act as the control tower for SLA compliance of tickets, cases, and other HR transactions, ensuring visibility and follow-through  

  • Conduct regular audits of case documentation and procedural compliance  

  • Flag delays, risks, and SLA breaches, and escalate as necessary  

  • Support HRBPs by ensuring all procedural and documentation requirements are met  

 

Process Optimization & Continuous Improvement 

  • Identify inefficiencies and gaps across HR processes  

  • Lead implementation of process improvements, standardization, and workflow enhancements  

  • Partner with HR systems/data teams to support automation and digitization initiatives  

  • Maintain and continuously improve SOPs, trackers, and operational guidelines  

 

Compliance, Audit & Risk Management 

  • Ensure all HR operational processes comply with:  

  • Labor laws and regulatory requirements (e.g., DOLE)  

  • Internal policies and audit standards (e.g., ISO)  

  • Maintain audit-ready documentation and records  

  • Track and drive closure of audit findings and compliance gaps  

  • Partner with HRBPs to ensure end-to-end compliance in execution  

 

Policy Administration & Governance 

  • Support implementation and administration of HR policies  

  • Ensure policies are properly documented, updated, and operationalized  

  • Monitor adherence and flag inconsistencies in execution  

  • Maintain centralized and accessible policy documentation  

 

Extended Workforce Operations (Interns & Consultants) 

  • Oversee operational processes for:  

  • Internship programs (onboarding, tracking, evaluation coordination, offboarding)  

  • Consultant lifecycle (onboarding, documentation, contract tracking, offboarding)  

  • Ensure consistency, compliance, and proper documentation for non-employee workforce  

 

Team Oversight & Stakeholder Coordination 

  • Provide day-to-day guidance to HR Operations team members  

  • Ensure consistency and quality of outputs across all deliverables  

  • Coordinate with HRBPs, Total Rewards, Finance, and other stakeholders 

  • Manage expectations on timelines, deliverables, and process requirements  

To apply, you must be an expert on the following requirements:

  • Operational Excellence & Process Discipline: Drives consistent, high-quality execution of HR processes with strong attention to detail and accuracy  

  • Systems Thinking & Process Optimization: Identifies inefficiencies and designs scalable, streamlined workflows and solutions  

  • SLA & Service Delivery Management: Ensures timely, reliable, and high-quality delivery of HR services in a high-volume environment  

  • Compliance & Risk Management: Maintains strong understanding of labor laws, policies, and audit requirements; ensures process compliance and audit readiness  

  • Data Tracking & Performance Monitoring: Uses data, trackers, and metrics to monitor performance, identify gaps, and drive improvements  

  • Problem-Solving & Continuous Improvement: Proactively addresses operational challenges and implements sustainable solutions  

  • Attention to Detail & Quality Control: Ensures accuracy and completeness of documentation, records, and transactions  

  • Stakeholder Coordination & Communication: Effectively collaborates with HRBPs, Compensation & Benefits, Finance, and other stakeholders to ensure smooth execution  

  • Accountability & Ownership: Takes full ownership of service delivery outcomes, SLA performance, and operational integrity 

  • At least 5 years of experience in HR Operations, Shared Services, or a similar function, with exposure to process improvement and service delivery management.
    Experience in a lead or supervisory capacity is highly preferred.

It will also be favorable if you are knowledgeable in:

  • HRIS and workflow automation tools (e.g., case management systems, employee lifecycle tracking, digital document management)
  • Philippine labor laws and compliance requirements, particularly in employee lifecycle events (onboarding, movement, offboarding)
  • Service delivery models, including shared services or centralized HR operations structures
  • Process improvement methodologies (e.g., Lean, Six Sigma, or similar frameworks)
  • HR data reporting and basic analytics to support service delivery insights and decision-making
  • Change management principles, especially in supporting process transitions and organizational restructuring
  • Compensation and benefits processes, particularly in coordination with Total Rewards and payroll-related workflows
  • Audit and compliance practices (e.g., ISO standards, documentation controls, and internal audit readiness)
  • Stakeholder management across multiple business units or functions
  • Project management tools and practices for tracking deliverables, timelines, and cross-functional dependencies
  • Exposure to HR Business Partnering or strategic HR work (e.g., workforce planning, organizational design, or leadership advisory)

The successful candidate must submit the following pre-employment requirements

  • Scanned copy of valid NBI Clearance
  • Accomplished Medical or PEME Slip (covered by KMC)
  • 2x2 & Half body picture with white background
  • Proof of government numbers (TIN, SSS, Pag-ibig, & Philhealth)
  • Photocopy of 2 valid IDs – front & back (government-issued)
  • Clear copy of your Birth Certificate (PSA or NSO)
  • Accomplished HR Forms & Promissory Note (will be provided by KMC’s Onboarding Team

Click here to view the complete list of KMC’s pre-employment requirements.

KMC Careers

If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!

We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.

KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.

Work with Us. Grow with Us.

KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.

Our Culture

At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.

We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.

Life within KMC: Work Hard Party Harder

At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.

We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!

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