We are looking for an experienced HR Quality Assurance Analyst as we expand the team supporting our People Operations shared services function. This role involves overseeing the data analysis and intake process, ensuring data quality and accuracy, and delivering actionable insights to drive strategic initiatives for People and Places. This role will be responsible for auditing, testing, analyzing, and ensuring the quality of People Operations processes and tasks. You’ll play a critical role in developing and executing quality assurance practices, reports, and audits. You will lead quality audits across the Shared services team and use the data to identify trends and areas for opportunity and improvement, The role will utilize Workday, ServiceNow and applicable reporting tools to ensure accuracy of data in People and places processes and fields while supporting dashboards, SLA mgmt. and overall auditing of the Pops function.  

•  Health Insurance/HMO 
•  Enjoy unlimited MadMax Coffee
•  Diverse learning & growth opportunities
•  Accessible Cloud HR platform (Sprout)
•  Above standard leaves

• Partner with Digital Solutions and People Ops leaders in developing and implementing a governance methodology aimed at improving the quality of data
• Build out and validate Workday reports and audits
• Work collaboratively with various internal departments to help implement data driven solutions.
• Comprehensively understand workflows to identify areas of process improvement, risks and bottlenecks
• Partner with the Analytics team to develop and maintain data models, dashboards, and reports for analysis and to ensure data accuracy and integrity
• Analyze different types of data and evaluate effectiveness of various people processes/programs implemented and utilize data driven insight to make recommendations and identify opportunities
• Contribute to the development, implementation, monitoring, and continuous improvement of People Ops Quality programs and initiatives.
• Deliver shared services development and quality performance review efforts by: coordinating and conducting utilization and performance reviews utilizing multidisciplinary criteria and guidelines, and take a systematic approach to quality improvement; identifying performance areas of improvement for the team and provide feedback and coaching as needed;
• Data Integration. Design and implement processes for integrating data from various sources/systems
• Participate in Design and UAT testing for cross-functional processes and enhancements
• Conducts data quality checks across various data sources such as Workday, ServiceNow and The Landing.
• Identify data quality issues and determine proper course of action
• Create Dashboard in ServiceNow and find/analyze trends
• Track KPIs and SLAs across the People Operations team  
• Ability to drive decisions that impact the organization’s credibility, operations, and services.

• Bachelor degree or equivalent years of experience in human resource or quality or performance improvement  
• Minimum two (2) years of experience in quality, performance improvement, customer service, or a related field
• Proven experience in data analysis and reporting preferably in HR function
• Strong leadership skills and not afraid to raise suggestions and provide feedback
• Proficiency in data analytics tools and software
• Experience creating or supporting Quality Improvement practices
• Self-driver and Independent thinker
• Demonstrated experience working collaboratively (and remotely) with business users and senior-level management to determine information needs and effective delivery methods
• Experience producing readily understandable reporting & information delivery; experience consuming data visualization & and dashboard solutions
• Experience with HRIS Systems preferably Workday and ServiceNow.
• Experience with ticketing systems. Servicenow is preferred.
• Highly organized with the ability to prioritize multiple functions and tasks while managing their work time efficiently.
• Proficient in Google applications (gmail, google sheet etc.) preferred
• Maintain a high level of data confidentiality.
• High-energy, driven, articulate, and friendly personality with a customer-service mindset.

As previously mentioned

• Scanned copy of valid NBI Clearance
• Accomplished Medical or PEME Slip (covered by KMC)
• 2x2 & Half body picture with white background
• Proof of government numbers (TIN, SSS, Pag-ibig, & Philhealth)
• Photocopy of 2 valid IDs – front & back (government-issued)
• Clear copy of your Birth Certificate (PSA or NSO)
• Accomplished HR Forms & Promissory Note (will be provided by KMC’s Onboarding Team

If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!

We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.

KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.

KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.

At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.

We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.

At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.

We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!