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PEOPLE OPERATIONS SPECIALIST

INT-32A0451

City
Taguig City, Philippines
Schedule
Office Location
PICADILLY STAR

Make your next big career move by applying as KMC Solutions' next PEOPLE OPERATIONS SPECIALIST

Role Overview 

The People Operations Specialist is responsible for executing day-to-day HR operational processes across the employee lifecycle, ensuring that all transactions, documentation, and requests are completed accurately, efficiently, and within defined service levels. 

This role supports the People Operations Lead in maintaining service delivery excellence, process consistency, and compliance, while working closely with HR Business Partners and other stakeholders. 

The role requires strong attention to detail, ability to manage volume, and commitment to delivering high-quality HR services.

On top of your salary, here are the exciting benefits you can look forward to:

  • You’ll be interacting with key players such as C-level executives from enterprise-level organizations which can expand your skills and network.
  • Making sound decision-making and flexibility to ensure team dynamics and productivity.
  • Hybrid work setup
  • Competitive salary and benefits
  • HMO + free dependent
  • Access to KMC's exclusive pantry (MadMax Coffee, Fresh Fridge)
  • Diverse learning & growth opportunities
  • Accessible Cloud HR platform (Sprout)
  • Above standard leaves

The main responsibilities of a PEOPLE OPERATIONS SPECIALIST include:

  1. HR Service Delivery & Transaction Processing 

  • Execute HR operational processes, including:  

  • Employee movements (promotions, transfers, salary adjustments)  

  • Onboarding and offboarding processes  

  • Preparation and release of employee documents (COEs, EAAs, certifications)  

  • Payroll-related coordination (payroll adjustments, final pay processing)  

  • Ensure all transactions are completed accurately and within SLA timelines  

 

  1. Documentation & Process Support 

  • Provide administrative and documentation support across all HR operational processes  

  • Ensure completeness, accuracy, and proper filing of all HR documents, including employee movements, lifecycle transactions, and case-related records  

  • Maintain and update trackers, logs, and monitoring tools for HR transactions and activities  

  • Ensure all documentation adheres to established formats, standards, and procedural requirements  

  • Support HRBPs and the People Operations Lead in ensuring documentation readiness for audits and compliance checks 

 

  1. Data Management & Record Keeping 

  • Maintain and update employee records in HR systems  

  • Ensure accuracy, completeness, and confidentiality of employee data  

  • Support generation and consolidation of HR reports and trackers  

 

  1. Process Compliance & Quality Control 

  • Ensure adherence to HR processes, policies, and documentation standards  

  • Perform quality checks on transactions and records before submission or release  

  • Flag errors, inconsistencies, or risks to the People Operations Lead  

 

  1. Employee Lifecycle Support 

  • Support end-to-end lifecycle processes, including:  

  • Onboarding coordination  

  • Offboarding and clearance processing  

  • Document routing and approvals  

  • Ensure a smooth and consistent employee experience across transactions  

 

  1. Extended Workforce Support (Interns & Consultants) 

  • Assist in operational processes for:  

  • Internship programs (onboarding, tracking, offboarding)  

  • Consultant lifecycle (documentation, coordination, tracking)  

  • Ensure proper documentation and compliance for non-employee workforce  

 

  1. Stakeholder Coordination 

  • Coordinate with HRBPs, Total Rewards, Finance, and other teams for process requirements  

  • Communicate timelines, document requirements, and status updates  

  • Ensure timely follow-ups on pending items  

To apply, you must be an expert on the following requirements:

  • Attention to Detail & Accuracy: Ensures high-quality, error-free outputs in all transactions  

  • Execution & Time Management: Manages multiple tasks and deadlines effectively in a high-volume environment  

  • Process Discipline & Compliance Awareness: Follows established processes and ensures adherence to standards  

  • Coordination & Communication Skills: Communicates clearly and works effectively with multiple stakeholders  

  • Data Management & Organization: Maintains accurate records and structured tracking systems  

  • Problem-Solving & Initiative: Identifies issues and proactively raises concerns or solutions  

  • Accountability & Reliability: Takes ownership of assigned tasks and ensures completion 

  • At least 2 years of experience in HR, administrative support, or a related function. Fresh graduates with relevant internships or strong technical skills (e.g., Excel, reporting) are also encouraged to apply.

It will also be favorable if you are knowledgeable in:

  • Advanced Microsoft Excel or Google Sheets (e.g., formulas, pivot tables, data organization, basic reporting)
  • HR data tracking, reporting, and maintaining accurate employee records and trackers
  • Basic data analysis to support insights on HR operations and service delivery
  • Philippine labor laws and compliance requirements, particularly in documentation and employee lifecycle processes
  • Audit and documentation standards, including preparation of records for internal or external audits
  • Exposure to HRIS or case management systems used for tracking employee requests and transactions
  • Process improvement initiatives, including participation in streamlining workflows or improving turnaround times
  • Cross-functional coordination with teams such as HRBPs, Total Rewards, and Finance
  • Handling confidential employee information with accuracy and discretion

The successful candidate must submit the following pre-employment requirements

  • Scanned copy of valid NBI Clearance
  • Accomplished Medical or PEME Slip (covered by KMC)
  • 2x2 & Half body picture with white background
  • Proof of government numbers (TIN, SSS, Pag-ibig, & Philhealth)
  • Photocopy of 2 valid IDs – front & back (government-issued)
  • Clear copy of your Birth Certificate (PSA or NSO)
  • Accomplished HR Forms & Promissory Note (will be provided by KMC’s Onboarding Team

Click here to view the complete list of KMC’s pre-employment requirements.

KMC Careers

If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!

We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.

KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.

Work with Us. Grow with Us.

KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.

Our Culture

At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.

We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.

Life within KMC: Work Hard Party Harder

At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.

We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!

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