Serve as a key liaison between Tier 1 and Tier 2 support teams, ensuring seamless communication, timely escalations, and operational efficiency. Lead team meetings, analyze performance data, support stakeholder engagement, and drive continuous improvement initiatives. Provide guidance to new hires and assist with special projects while maintaining alignment across recruitment and support functions.

● Lead and facilitate weekly team calls, ensuring clear communication and alignment.

● Extract and analyze reports, monitor key trends, and communicate findings to the Tier 2 team.

● Serve as the primary escalation point for the Tier 1 support team, providing guidance and resolution.

● Respond to inquiries from various stakeholders in a timely and informative manner.

● Communicate effectively with hiring managers and recruiters on relevant matters.

● Support new hires by providing necessary information and guidance.

● Proactively identify and recommend opportunities to improve team efficiency and processes.

● Conduct weekly meetings with the Tier 1 KMC team.

● Provide assistance with special projects as needed.

● Act as a backup for the Tier 2 team, providing support and handling responsibilities as required 

● Proven experience with Workday, ServiceNow, HireRight, Greenhouse, Excel, and Google Workspace.

● 2-4 years of experience in a similar role is preferred.

● Strong English communication skills, both written and verbal.

● Excellent organizational and time-management skills.

● Ability to analyze data and identify trends.

● Problem-solving and decision-making abilities.

• Scanned copy of valid NBI Clearance
• Accomplished Medical or PEME Slip (covered by KMC)
• 2x2 & Half body picture with white background
• Proof of government numbers (TIN, SSS, Pag-ibig, & Philhealth)
• Photocopy of 2 valid IDs – front & back (government-issued)
• Clear copy of your Birth Certificate (PSA or NSO)
• Accomplished HR Forms & Promissory Note (will be provided by KMC’s Onboarding Team

If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!

We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.

KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.

KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.

At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.

We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.

At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.

We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!