PMO SERVICE COORDINATOR
Make your next big career move by applying as KMC Solutions' next PMO SERVICE COORDINATOR
The Service Coordinator reports to the Director, PMO and is the primary preparer, and dispatcher of incoming projects. They are responsible for preparing, assigning, and auditing all projects assigned to the PMO team. They will work closely with the Director of the PMO to ensure projects are completed within accepted timeline, budget, and scope, ensuring customer satisfaction and internal quality.
On top of your salary, here are the exciting benefits you can look forward to:
- Health Insurance/HMO
- Enjoy unlimited MadMax Coffee
- Diverse learning & growth opportunities
- Accessible Cloud HR platform (Sprout)
- Above standard leaves
The main responsibilities of a PMO SERVICE COORDINATOR include:
- Follow processes to prepare, assign, and audit all PMO projects.
- Assist in PMO quality assurance initiatives including but not limited to project audits, and reporting but also billing audits and reporting.
- Escalate, track, and resolve issues quickly.
- Develop and maintain positive relationships with customers, vendors, and internal teams.
- Interface directly with customers as needed.
- Proactively manage workload.
- Provide daily and weekly updates and report risks to PMO Director.
- Maintain accurate and timely documentation of actions and time.
- Accurately and completely update information in Meriplex Systems.
To apply, you must be an expert on the following requirements:
Knowledge, Skills, Abilities, and Behaviors:
- Advanced knowledge of MS Word, MS Excel preferred.
- Knowledge and experience with Information Technology preferred.
- Strong business acumen and understanding of corporate workflow.
- Ability to thrive in a dynamic, fast-paced environment.
- Detail oriented and highly accurate data entry.
- Strong analytical, problem-solving, project management and organizational skills.
- High integrity and strong business ethics.
- Strong customer service experience, excellent verbal and written communication skills
- Able to work both independently with little supervision and in a collaborative team environment to complete job assignments.
It will also be favorable if you are knowledgeable in:
.Education/ Experience:
- 2-5 years’ experience in Information Technology, customer support, and technical services preferred.
- Familiar with networking and data service types preferred.
- Enterprise Domain, On-Prem/Cloud Server, and networking configuration experience desired, not required.
- Familiar with Enterprise IT best practices preferred.
- Experience with ConnectWise or other network or ticketing systems preferred.
The successful candidate must submit the following pre-employment requirements
- Scanned copy of valid NBI Clearance
- Accomplished Medical or PEME Slip (covered by KMC)
- 2x2 & Half body picture with white background
- Proof of government numbers (TIN, SSS, Pag-ibig, & Philhealth)
- Photocopy of 2 valid IDs – front & back (government-issued)
- Clear copy of your Birth Certificate (PSA or NSO)
- Accomplished HR Forms & Promissory Note (will be provided by KMC’s Onboarding Team
Click here to view the complete list of KMC’s pre-employment requirements.
KMC Careers
If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!
We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.
KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.
Work with Us. Grow with Us.
KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.
Our Culture
At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.
We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.
Life within KMC: Work Hard Party Harder
At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.
We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!
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