PRC SALES AGENT
Make your next big career move by applying as KMC Solutions' next PRC SALES AGENT
The Personal River Cruise Sales Specialist is responsible for generating revenue by promoting and selling river cruise products and services to prospective guests and travel partners. This role involves handling inbound and outbound sales calls, providing detailed product knowledge, and delivering a personalized sales experience that aligns with the company’s premium standards.
On top of your salary, here are the exciting benefits you can look forward to:
This position offers the opportunity to work in a dynamic, team-oriented environment with a focus on delivering outstanding customer service in the travel industry. Agents gain specialized knowledge in river cruising, access to exclusive travel discounts, and the potential for career advancement within the company. Additionally, this role offers competitive compensation including a base salary plus incentives based on sales and customer service performance.
The main responsibilities of a PRC SALES AGENT include:
- Handle inbound and outbound calls to promote, sell, and close river cruise reservations.
- Manage the full sales cycle from initial contact to closing the booking, following up with the sailing date and maintaining a post-cruise relationship.
- Build and maintain long-term relationships with clients to drive repeat business.
- Maintain and grow a personal book of business through consistent outreach and follow up.
- Understand product offerings, itineraries, and promotions to effectively match clients with the right cruise.
- Log all sales activities, call notes, and client interactions in the CRM system.
- Follow up on marketing campaigns, online inquiries, and abandoned bookings.
- Meet or exceed monthly sales targets and key performance indicator (KPI) metrics.
- Achieve individual and team sales targets, including revenue, conversion rates, and productivity goals.
- Collaborate with customer service and operations teams to ensure seamless guest experiences.
- Continuously monitors inbound call queue and updates availability, as necessary.
- Ensure accuracy of all reservations worked on, including guest details, pricing, promotions, and special requests.
- Uses verbal and written communication with proficiency to maintain effective and professional relationships with direct guests.
- Navigate company systems efficiently to create, manage, and update reservations for both outbound sales and inbound inquiries.
- Performs other related duties as assigned by management.
To apply, you must be an expert on the following requirements:
- Strong verbal and written communication skills.
- Proven ability to handle inbound calls and customer service inquiries effectively.
- Competence in managing sales, processing bookings, and performing follow-up activities.
- Detail-oriented with a capacity to work accurately under pressure.
- Proficiency in using CRM systems and office software.
- Ability to learn and adapt to new systems and software quickly.
- Experience in achieving sales targets and understanding KPI metrics.
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Highly goal-oriented with a strong drive to exceed sales targets and performance metrics.
o Proven ability to close sales through persuasive, confident communication.
o Skilled at uncovering client needs and matching them with appropriate products.
o Strong objection, handling, and negotiation skills.
o Manages time effectively to balance prospecting, follow-up, and relationship building.
o Adapts sales approach based on customer type, buying signals, and lead source.
It will also be favorable if you are knowledgeable in:
- Previous experience in the travel industry, particularly in cruise bookings.
- Strong interpersonal skills with an aptitude for building rapport with a diverse range of clients.
- Ability to work flexible hours, including weekends and holidays, as required.
- Multilingual capabilities are highly desirable to accommodate a global clientele.
- Skills in conflict resolution and problem-solving to effectively handle customer complaints and issues.
The successful candidate must submit the following pre-employment requirements
- Scanned copy of valid NBI Clearance
- Accomplished Medical or PEME Slip (covered by KMC)
- 2x2 & Half body picture with white background
- Proof of government numbers (TIN, SSS, Pag-ibig, & Philhealth)
- Photocopy of 2 valid IDs – front & back (government-issued)
- Clear copy of your Birth Certificate (PSA or NSO)
- Accomplished HR Forms & Promissory Note (will be provided by KMC’s Onboarding Team
Click here to view the complete list of KMC’s pre-employment requirements.
KMC Careers
If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!
We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.
KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.
Work with Us. Grow with Us.
KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.
Our Culture
At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.
We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.
Life within KMC: Work Hard Party Harder
At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.
We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!
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