PRC SERVICE AGENT
Make your next big career move by applying as KMC Solutions' next PRC SERVICE AGENT
The Service Agent role is centered around providing exceptional customer support and sales assistance for a leading river cruise line. This position requires handling a variety of tasks related to cruise bookings including processing requests, updating reservations, and upselling services. The role primarily involves communication through inbound calls, aimed at enhancing guest satisfaction and building customer loyalty.
On top of your salary, here are the exciting benefits you can look forward to:
This position offers the opportunity to work in a dynamic, team-oriented environment with a focus on delivering outstanding customer service in the travel industry. Agents gain specialized knowledge in river cruising, access to exclusive travel discounts, and the potential for career advancement within the company. Additionally, this role offers competitive compensation including a base salary plus incentives based on sales and customer service performance.
The main responsibilities of a PRC SERVICE AGENT include:
- Manage inbound calls effectively by addressing the queries and needs of guests and travel partners regarding bookings, services, and promotions.
- Process all reservation modifications, special requests, and updates accurately and promptly to ensure customer satisfaction.
- Develop and sustain long-term customer relationships, encouraging repeat business through excellent service and follow-up.
- Maintain a detailed personal book of business, perform consistent outreach, and engage in follow-up activities to boost customer loyalty and sales.
- Provide detailed information and advice on cruise itineraries, product offerings, and current promotions to align client interests with available options.
- Record all interactions, transactions, and customer insights in the company's CRM system to ensure data accuracy and valuable feedback for service improvements.
- Achieve monthly sales goals and meet set KPIs reflecting both sales and customer service excellence.
- Monitor and manage the inbound call queue to ensure efficient call handling and customer response.
- Guarantee the precision of all booking details including guest information, pricing, and promotional offers.
- Utilize both verbal and written communication skills to maintain professional relationships and handle customer interactions.
- Navigate and utilize company reservation systems to manage both outbound and inbound service requirements effectively.
- Undertake additional tasks or projects as assigned by management to support departmental goals.
To apply, you must be an expert on the following requirements:
- Strong verbal and written communication skills.
- Proven ability to handle inbound calls and customer service inquiries effectively.
- Competence in managing sales, processing bookings, and performing follow-up activities.
- Detail-oriented with a capacity to work accurately under pressure.
- Proficiency in using CRM systems and office software.
- Ability to learn and adapt to new systems and software quickly.
- Experience in achieving sales targets and understanding KPI metrics.
It will also be favorable if you are knowledgeable in:
- Previous experience in the travel industry, particularly in cruise bookings.
- Strong interpersonal skills with an aptitude for building rapport with a diverse range of clients.
- Ability to work flexible hours, including weekends and holidays, as required.
- Multilingual capabilities are highly desirable to accommodate a global clientele.
- Skills in conflict resolution and problem-solving to effectively handle customer complaints and issues.
The successful candidate must submit the following pre-employment requirements
- Scanned copy of valid NBI Clearance
- Accomplished Medical or PEME Slip (covered by KMC)
- 2x2 & Half body picture with white background
- Proof of government numbers (TIN, SSS, Pag-ibig, & Philhealth)
- Photocopy of 2 valid IDs – front & back (government-issued)
- Clear copy of your Birth Certificate (PSA or NSO)
- Accomplished HR Forms & Promissory Note (will be provided by KMC’s Onboarding Team
Click here to view the complete list of KMC’s pre-employment requirements.
KMC Careers
If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!
We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.
KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.
Work with Us. Grow with Us.
KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.
Our Culture
At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.
We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.
Life within KMC: Work Hard Party Harder
At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.
We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!
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