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PROCESS EXCELLENCE MANAGER

INT-B86C789

City
Taguig City, Philippines
Schedule
Office Location
PICADILLY STAR

Make your next big career move by applying as KMC Solutions' next PROCESS EXCELLENCE MANAGER

The Process Excellence Manager will lead enterprise-wide process optimization and transformation initiatives to enhance operational efficiency, quality, and scalability across the organization. Using the DMAIC framework and other continuous improvement methodologies, this role will execute projects that deliver measurable business impact—such as cost savings, cycle time reduction, automation adoption, and improved service delivery. The role will also build organizational capability by training and mentoring teams in process excellence tools and techniques.

On top of your salary, here are the exciting benefits you can look forward to:

  • You’ll be interacting with key players such as C-level executives from enterprise-level organizations which can expand your skills and network.
  • Making sound decision-making and flexibility to ensure team dynamics and productivity.
  • Hybrid work setup
  • Competitive salary and benefits
  • HMO + free dependent
  • Access to KMC's exclusive pantry (MadMax Coffee, Fresh Fridge)
  • Diverse learning & growth opportunities
  • Accessible Cloud HR platform (Sprout)
  • Above standard leaves

The main responsibilities of a PROCESS EXCELLENCE MANAGER include:

Enterprise Process Improvement & Optimization

  • Lead company-wide process improvement initiatives using the DMAIC framework.
  • Redesign and streamline cross-functional processes to drive operational efficiency and improved customer experience.
  • Identify automation and digitalization opportunities to eliminate manual work and enhance productivity.
  • Develop project charters, conduct root-cause analysis, and deliver quantifiable project outcomes.

Operational Excellence & Performance Management

  • Conduct operational reviews across various departments to identify gaps and improvement opportunities.
  • Implement data-driven solutions and monitor performance metrics to ensure long-term sustainability.
  • Drive standardization of best practices and continuous improvement methodologies across the company.
  • Oversee project management activities to ensure alignment with organizational priorities and timely completion.

Leadership, Capability Building & Collaboration

  • Act as a strategic partner to leadership teams, ensuring improvement initiatives support overall business goals.
  • Facilitate cross-functional collaboration to strengthen service delivery and operational alignment.
  • Train, coach, and mentor employees on Lean Six Sigma, DMAIC, and other process excellence frameworks.
  • Foster a company-wide culture of continuous improvement and innovation.

To apply, you must be an expert on the following requirements:

  • 3–5 years of experience leading process improvement or operational excellence initiatives in any business function.
  • Strong background in the DMAIC framework with proven, measurable results (e.g., cost savings, reduced cycle time, automation).
  • Lean Six Sigma Green Belt or Black Belt certification highly preferred.
  • Experience in workflow automation and digital process enhancement.
  • Strong analytical, facilitation, communication, and leadership skills.

It will also be favorable if you are knowledgeable in:

  • Experience in training and coaching teams on continuous improvement methodologies.
  • Exposure to enterprise transformation initiatives across multiple departments or business units.

The successful candidate must submit the following pre-employment requirements

  • Scanned copy of valid NBI Clearance
  • Accomplished Medical or PEME Slip (covered by KMC)
  • 2x2 & Half body picture with white background
  • Proof of government numbers (TIN, SSS, Pag-ibig, & Philhealth)
  • Photocopy of 2 valid IDs – front & back (government-issued)
  • Clear copy of your Birth Certificate (PSA or NSO)
  • Accomplished HR Forms & Promissory Note (will be provided by KMC’s Onboarding Team

Click here to view the complete list of KMC’s pre-employment requirements.

KMC Careers

If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!

We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.

KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.

Work with Us. Grow with Us.

KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.

Our Culture

At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.

We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.

Life within KMC: Work Hard Party Harder

At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.

We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!

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