The primary function of this role is to lead and execute process optimization projects from identification to delivery, ensuring alignment with business requirements and leveraging automation technologies. This position is critical in enhancing operational efficiency and improving customer experiences across various lines of business (LOBs).

• Opportunity to work with cutting-edge automation technologies including Microsoft Power Automate, PowerSuite, and Google Cloud.
• Direct impact on high-priority business areas such as Customer Experience through process re-engineering and optimization.
• Work in a dynamic environment where every project brings unique challenges and learning opportunities.
• Gain extensive exposure to various industries and business processes, enhancing your professional growth and expertise in process optimization.

• Identify and analyze business processes needing improvement, focusing on critical LOBs such as Customer Experience.
• Engage with stakeholders to identify pain points and gather requirements for process enhancement.
• Design and implement process solutions using appropriate automation technologies and tools like Lucid Chart, Visio, or comparable technologies for process mapping.
• Manage projects from conception to delivery, ensuring they meet set objectives and timelines.
• Monitor project performance, making adjustments as needed to ensure success and alignment with business goals.
• Present findings and progress to stakeholders, gaining buy-in for changes and ensuring transparency throughout the project lifecycle.

• Proven experience in process optimization and re-engineering projects.
• Strong understanding of automation technologies and how they can be applied to improve business processes.
• Proficiency in using process mapping tools such as Lucid Chart, Visio, or similar.
• Experience in managing and delivering projects on time and within specifications.
• Ability to clearly communicate complex ideas to stakeholders at all levels.

• LSS Certification is preferred but negotiable; significant experience applying Lean Six Sigma methodologies is essential.
• Familiarity with homegrown technologies and major platforms like Microsoft Power Automate/PowerSuite and Google Cloud.
• Strong analytical and problem-solving skills.
• Experience in performance monitoring and making data-driven decisions.

• Scanned copy of valid NBI Clearance
• Accomplished Medical or PEME Slip (covered by KMC)
• 2x2 & Half body picture with white background
• Proof of government numbers (TIN, SSS, Pag-ibig, & Philhealth)
• Photocopy of 2 valid IDs – front & back (government-issued)
• Clear copy of your Birth Certificate (PSA or NSO)
• Accomplished HR Forms & Promissory Note (will be provided by KMC’s Onboarding Team

If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!

We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.

KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.

KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.

At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.

We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.

At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.

We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!