Procurement & Vendor Management:

• Facilitate procurement activities for operations, clients, and projects, ensuring efficient, timely, and cost-effective purchasing processes.
• Source, evaluate, and onboard new suppliers while maintaining strong relationships with existing vendors to improve cost, quality, and delivery performance.
• Negotiate contracts, pricing, and commercial terms to secure best value and ensure supplier compliance with company policies and standards.
• Manage the complete requisition-to-delivery process, including canvassing, system order processing, purchase order creation, delivery coordination, and documentation.
• Develop and implement sourcing strategies to enhance procurement efficiency and meet operational and project needs.
• Review and validate item specifications to ensure accuracy and compliance with approved requirements.
• Oversee the importation of goods and services, coordinating with suppliers and logistics partners to ensure smooth and timely delivery.
• Monitor vendor performance, address issues promptly, and ensure compliance with contractual obligations and documentation requirements.
• Coordinate with vendors to ensure on-time deliveries, resolve back orders, and manage supply chain disruptions effectively.
• Manage vendor payments and reconciliation, ensuring accurate and timely payment processing.
• Provide regular updates to internal stakeholders regarding order status, delivery timelines, and potential delays.
• Analyze procurement data and generate reports to support decision-making and continuous process improvement.
• Ensure all procurement activities comply with company policies, internal controls, and applicable legal and regulatory requirements.

Client Communication & Management:

• Act as the main point of contact for clients, maintaining consistent communication to understand their needs.
• Provide regular updates on procurement progress, addressing feedback and adjusting processes to enhance satisfaction.
• Collaborate with internal teams to ensure client feedback is addressed, setting realistic goals and timelines.
• Represent the company professionally, managing conflicts and ensuring client satisfaction.
• Participate in meetings to understand client needs and deliver tailored solutions.

Issue Resolution:

• Quickly address client complaints, investigate issues, and escalate complex problems when necessary.
• Follow up with clients to ensure problems are resolved and implement preventive solutions.

Documentation & Reporting:

• Prepare and maintain reports on client activity, satisfaction, and service metrics for continuous improvement.
• Ensure all processes and client interactions are well-documented and accurate.
• Collaborate with teams to gather data and create customized reports as needed.

Ticket Management:

• Monitor, acknowledge, and address service requests, incidents, or queries promptly.
• Ensure tickets are updated and escalated when necessary, ensuring timely resolution.

General Administrative Tasks:

• Manage unexpected tasks and prioritize them based on urgency, ensuring quick resolution.
• Adapt to changing priorities, document tasks, and streamline task management processes.
• Gather resources for ad-hoc assignments, ensuring follow-up and closure.