PRODUCT OPERATIONS SPECIALIST
PRODUCT OPERATIONS SPECIALIST
XTN-1793341
XTN-1793341
- City
- Makati City, Philippines
- Schedule
Make your next big career move by applying as KMC Solutions' next PRODUCT OPERATIONS SPECIALIST
The Product Operations Specialist is responsible for driving operational excellence across product launches, documentation, and internal enablement. This role coordinates the product launch readiness process, ensuring GTM teams are aligned and supported with accurate release notes, calendars, and training materials. In addition, the Product Operations Specialist owns and maintains product knowledge repositories, standardizes documentation processes, and ensures information is easily accessible and up to date. Acting as a central communication bridge between Product, Marketing, Sales, Customer Success, and Enablement, this individual translates product updates into clear, actionable insights for both internal and external stakeholders. By combining strong organizational skills, attention to detail, and cross-functional collaboration, the Product Operations Specialist helps ensure that SOCi’s product teams and customer-facing teams are set up for success.
On top of your salary, here are the exciting benefits you can look forward to:
- Health Insurance/HMO
- Enjoy unlimited MadMax Coffee
- Diverse learning & growth opportunities
- Accessible Cloud HR platform (Sprout)
- Above standard leaves
The main responsibilities of a PRODUCT OPERATIONS SPECIALIST include:
Launch & Release Management
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Assists product launch readiness process, coordinating cross-functional stakeholders to ensure timely, organized, and successful releases. (Booking Meetings, Followups from meetings)
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Manage and maintain GTM calendars, ensuring visibility and alignment across Product, Marketing, Sales, and Customer Success.
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Draft, maintain, and distribute release notes per product area, ensuring accuracy and clarity for both internal and external audiences.
Process & Documentation Ownership
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Act as the central owner of product documentation repositories (e.g., SKBs), ensuring Product Managers and stakeholders have access to up-to-date, structured, and searchable information.
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Partner with Product to standardize documentation processes and improve the consistency, accuracy, and usability of internal product resources.
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Maintain knowledge workflows in Guru, answering internal questions and ensuring knowledge gaps are quickly addressed.
Internal & External Communication Support
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Translate product updates into actionable materials for internal stakeholders, ensuring GTM teams know how to position, support, and use new capabilities.
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Support the creation and coordination of internal training/documentation, ensuring that enablement resources stay aligned with product developments.
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Collaborate with Enablement and Customer Success to produce customer-facing articles and training resources when needed, ensuring external communication mirrors internal knowledge.
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Be willing to adapt to changes in the job description as deemed necessary by the business and accept all other duties as assigned
To apply, you must be an expert on the following requirements:
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2–4 years of experience in product operations, project management, or related functions (program management, documentation management, or knowledge operations).
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Strong organizational and project management skills, with proven ability to manage multiple workstreams simultaneously.
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Exceptional attention to detail and ability to create clear, structured documentation.
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Strong communication and cross-functional collaboration skills, particularly with Product, GTM, and Enablement teams.
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Familiarity with documentation and knowledge management tools (e.g., Guru, Confluence, Notion, or similar).
It will also be favorable if you are knowledgeable in:
As previously mentioned
The successful candidate must submit the following pre-employment requirements
- Scanned copy of valid NBI Clearance
- Accomplished Medical or PEME Slip (covered by KMC)
- 2x2 & Half body picture with white background
- Proof of government numbers (TIN, SSS, Pag-ibig, & Philhealth)
- Photocopy of 2 valid IDs – front & back (government-issued)
- Clear copy of your Birth Certificate (PSA or NSO)
- Accomplished HR Forms & Promissory Note (will be provided by KMC’s Onboarding Team
Click here to view the complete list of KMC’s pre-employment requirements.
KMC Careers
If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!
We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.
KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.
Work with Us. Grow with Us.
KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.
Our Culture
At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.
We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.
Life within KMC: Work Hard Party Harder
At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.
We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!
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